4 Manufacturing Customer Service Manager- Direct Hire Jobs in Auburn, MA
SORT BY
P
B
T
A
Manufacturing Customer Service Manager- Direct Hire
$94k-121k (estimate)
Contractor
3 Weeks Ago
Advantage Technical is Hiring a Manufacturing Customer Service Manager- Direct Hire Near Auburn, MA
Advantage Technical is seeking a Customer Service Manager- Direct Hire for an engineering machinery manufacturer in Auburn, MA.Performs a wide variety of duties to direct, control and coordinate customer service functions, including large quotations, order execution, credit adjustments/collections, field service, terms and conditions and all other duties under the direction of the Vice President of Commercial Operations.
Responsibilities:
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Responsibilities:
- Supervises all functions of customer service.
- Develops and maintains an effective department through selection, training with proper workflow documentation and assignment of personnel.
- Schedule changes to the Customer Service group and other various departments.
- Assists subordinates in day-to-day issues and troubleshoot.
- Directs customer service meetings to discuss process improvements, department issues, workflow overload within the territories and day to day activities.
- Work using the mindset of 80/20 (80% of outcome, comes from 20% of causes.)
- Approves and assists in Return Material requests with the Materials Manager to maintain customer satisfaction while following company initiative in material turns and or reductions.
- Review all requests for credit, with collaboration form other departments where necessary.
- Assists customer service during scheduled and unscheduled absences.
- Refers complaints of service or product failure to appropriate departments for investigation.
- Coordinates customer service needs with other departments as required to ensure customer satisfaction.
- Provide leadership to others through example and sharing of knowledge and skill.
- Business degree or Equivalent of high school diploma and five years’ experience in customer service associated with manufacturing.
- Knowledge: Through product knowledge. Full understanding of customer service philosophy and procedures of the company. Keep “customer satisfaction” as a guiding factor. Ability to motivate staff and deal effectively with performance problems.
- Skill: Ability to read and interpret documents, write business correspondence, and effectively present information and respond to questions from other groups, managers, and customers.
- Ability to calculate figures and amounts such as discounts and margin.
- Experience with a CRM, Oracle, or Epicor is a bonus.
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Job Summary
JOB TYPE
Contractor
SALARY
$94k-121k (estimate)
POST DATE
06/07/2024
EXPIRATION DATE
07/05/2024
WEBSITE
advantagetechnicalgroup.com
HEADQUARTERS
KY
SIZE
<25
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
