GENERAL FUNCTION:

This position is responsible for support and supervision of day-to-day installation activities. Acts as a liaison between managers, field staff, other departments, and customers as needed to support successful and efficient completion of work. Supports a team of managers, engineers, technicians, and subcontractors, who perform electronic security system installations to secure critical resources at customer facilities around the world. This position aids the Regional Manager in ensuring that all work is performed in accordance with contract requirements, corporate standards, and applicable laws and regulations, while meeting financial, quality, and customer satisfaction targets. The ideal candidate has great communication and organizational skills, has strong leadership qualities, and can develop and maintain strong relationships with internal and external customers. This is a working supervisor role, expected to lead by example. This position reports to the Regional Installation Manager.

EDUCATION/EXPERIENCE:

• Three years project management experience in the security, electrical, communications, construction, or other related service industry
• Two years relevant post-secondary education, or two additional years of relevant experience
• Skilled in resource planning and project schedule development
• Experience mentoring and training others
• Demonstrated experience taking initiative to solve problems and overcome obstacles
• Strong customer service orientation
• Excellent attention to detail and sense of urgency
• Excellent verbal and written communication skills
• General understanding of NEC, NFPA, ICD 705, AR 190-11, AFI 31-101, UL 2050, and industry standards and best practices
• Working knowledge of low voltage electrical systems, preferably security systems
• Working knowledge of communication methodologies (dedicated copper, fiber, network, cellular, etc.)
• General knowledge of business acumen and financial management theory
• Strong organizational skills with ability to manage multiple competing priorities simultaneously
• Strong MS Office skills (Excel, Word, Project, and Outlook)
• Able to climb and manipulate at least 50 lbs.
• Experience using Salesforce, PlanGrid, or Klient, a plus
• Ability to work under pressure and within time constraints

SPECIFIC DUTIES:

• Provides day-to-day supervision of installation activities, in person and remote
• Closely monitors performance of work and ensures that installation activities are performed in accordance with contract requirements, corporate standards, and applicable laws and regulations, while meeting financial, quality, and customer satisfaction targets
• Ensures that project data and status information is recorded and maintained within project management platforms, and is reported promptly and accurately
• Acts as a point of contact for internal and external customers during the installation phase of the project lifecycle
• Communicates with internal and external customers regarding project requirements, site readiness, materials availability, resource availability, and project status
• Actively participates in and supports initiatives to accomplish corporate goals and objectives such as revenue and profitability targets, efficiency and process improvements, quality and compliance improvements, implementation of new systems and tools, and improvements in customer satisfaction
• Develops project schedules to include detailed work plans and resource allocation, which identifies and sequences the activities for successful and efficient project performance
• Responsible for identifying project risks, developing mitigation strategies, and implementing those plans to avoid impacts to operational activities
• Facilitates resolution of issues and obstacles which may impede operational activities
• Supervises subcontractor labor force
• Serves as a back-up to the Regional Installation Manager
• Assists with recruiting, training, mentoring, and developing staff
• Assists with reviewing and approving timecards, expense reports, time off requests, task management and completion, and travel for staff
• Travels as necessary and required to effectively manage projects, customer relationships, and a remote labor force
• Prepares various reports as necessary and required
• Performs other duties as required and assigned

OTHER:

• Position is 100% travel to locations throughout the world
• Must have a valid US Passport or obtain one within 30 days of hire
• Must be able to obtain Secret Personnel Clearance