Client Services Representative

Role Summary

Our client is seeking a Client Services Representative to join their growing team. Reporting to the Client Services Manager, the Client Services Representative will be responsible for duties surrounding larger clients and the ownership of smaller clients. The Client Services Representative supports their clients by handling the day-to-day requirements of the client’s business to ensure a high level of quality execution and communicating and coordinating all the client's requests.

Key Results Areas

• Execute defined tasks related to specific client requirements, ensure client service obligations and program specifications sold to the client are attained

• Serve as a consultative extension of the client to provide recommendations on project, campaign, and program execution by facilitating with internal Archway cross-functional departments, as needed

• Execute and support defined tasks for onboarding as defined in client requirements

• Identify new opportunities with clients and communicate effectively with the Client Services Manager to drive additional profitable revenue growth

• Identify client health risks and provide recommended solutions with the coordination of other departments

• Proactively identify and report monthly financial variances as they occur

• Quality check invoices to ensure all services are accounted for

• All other duties as assigned

Skills & Qualifications

• Bachelor’s or advanced degree, preferably in business, or equivalent work experience

• Ability to develop, maintain, and deepen relationships with senior-level client contacts

• Track record of exceeding relationship management objectives

• Proven business acumen, judgment, and decision-making skills

• Ability to prioritize and manage multiple tasks with sensitive deadlines and a changing environment

• Record of success as a self-starter who can work independently and in a team environment

• Strategic thinker with an analytical aptitude and the ability to manage detailed project requirements

• Proficient in MS Office suite and ability to learn new systems

• Aptitude for interpreting contracts and legal documents

• Ability to travel independently up to 5% or as may be required

Advatix®, Inc. is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.