Summary of Position:

Assist all guests and visitors of the Company with timely, efficient and professional service adhering to Company standards of ensuring an extraordinary hospitality experience. Ability and willingness to be cross trained in retail, rental, and dock operations.

Responsibilities:

• Greet customers within 30 seconds of approaching & provide friendly customer service

• Use software to manage rental contracts and process payments

• Review uses, instructions, safety, and compliance processes with customers

• Show customers how to properly use and take care of rentals

• Achieve and maintain product knowledge to assist customers with purchasing decisions

• Guide and direct customers to appropriate products of interest and answer related inquiries

• Assist customers with all park related inquiries (utilizing approved NPS interpretive information)

• Assist customers making selections by building customer confidence; offering suggestions and opinions

• Accurately total, process and collect payments from guests to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards and making change

• Restock and maintain displays (labeling correctly as needed) per Company standards

• Achieve established sales goals

• Participate in closing, opening procedures

• Participate in daily cleaning/maintenance duties

• Strict adherence to all store policies

• Contribute to a positive environment where all employees trust and respect each other

• Understand Company’s ISO (Quality and Environmental) management systems, policies, goals and initiatives, and meet the specific responsibilities within these areas

• Other duties per the Duties checklist and as assigned

Position Requirements:

• Strong organizational skills and attention to detail

• Excellent communication skills to interact positively with others

• Ability to multi-task and perform well under pressure

• Display energy and enthusiasm when working with customers and fellow Associates

• Dependable to always be on time and on schedule

• Comfortability in and around water and being outside for majority of the day

• Able to lift frequently up to 25 lbs. and occasionally up to 50 lbs. Position also involves frequent bending, twisting, lifting and squatting and up to 8 hours per day on feet in a fast paced environment.