POSITION SUMMARY:

Registers patients in a pleasant, professional and timely manner, being sensitive to guest services. Conducts patient/guarantor interviews, explains hospital policies, financial responsibilities and patient bill of rights. Handles all routine patient inquiries related to the registration process. Insures all necessary demographic and financial data is obtained, and accurately documented into the ADT system. Identifies appropriate payor source for routing of revenue generated during the patient stay. Ensures that any pre-certification is obtained to meet individual payor payment authorization protocols.

EDUCATION / TRAINING / EXPERIENCE:

Minimum:

• Computer Literacy and Communication Skills.
• Preferred:
• Some college and/or Certified Patient Account Technician certification.

LICENSES / CERTIFICATIONS:

• None required.

SKILLS / KNOWLEDGE / ABILITIES:

• Communication is an essential skill requiring the ability to see, hear, and speak. Fluent in written and spoken English. Must be able to fulfill the essential functions of the position.

PHYSICAL JOB CLASSIFICATION:

• Light Work: See attached detailed physical requirements.

PHYSICAL/COGNITIVE REQUIREMENTS:

• Requires full use of all large and small muscle groups for frequent bending, stooping, lifting, pushing, pulling, reaching and grasping.

ENVIRONMENTAL CONDITIONS:

May be exposed to: Dust, Heat, Cold, Noise, Vibrations. Majority of the work is performed indoors protected from the elements.

SUPERVISED: NATURE OF WORK

Administrative / Professional work.

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.