Education and Work Experience:

• Associate's/Technical Degree or equivalent combination of education/related experience: Required
• Bachelor's Degree: Preferred
• Three years' application/technical experience: Preferred

Essential Functions:

• Maintains moderately complex clinical software utilizing established standards and departmental protocols, to meet user requests/specifications. Evaluates user requests for special enhancements to clinical systems. Works with customers to gather specifications for the purchase, development, and installation of clinical systems. Maintains service level agreements with various end-user departments and enterprise business units.
• Coordinates analysis of documentation and workflows in departments, and designs/redesigns system components to support appropriate workflows. Assists in analyzing existing methods and developing alternatives to increase operations and production efficiency. Performs needs assessment for complex workflows, customers, and/or clinical areas. Analyzes and documents reporting needs of end users. Identifies potential process and/or department-specific risks and assist in strategies to mitigate or resolve them.
• Develops and follows project work plans. Leads project meetings and works cooperatively with team members to coordinate assigned duties with the overall program and related projects. Researches, documents, and facilitates resolution to issues reported by end-users. Tests clinical software per checklist guidelines and participates in the development of test scenarios. Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues.
• Presents training to a variety of audiences. Ensures that system documentation is current and available to the customer and that customers are educated as to where to find it. Periodically assesses how users are progressing with their use of clinical applications and assist with optimization training to further develop user proficiency, efficiency, and satisfaction. Leads optimization activities to ensure staff effectively use the systems.
• Develops ad hoc reporting, scheduled reports and changes to the current output as needed. Serves as a focal point for communication with all departments about concerns with terminal devices, the computer network, disk space issues, interfaces, archiving, and report writer needs. Assists with maintenance of all records, reports and statistics that are pertinent to departmental function.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.