Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred

Licenses/Certifications:

• Medical Assistant (CMA) certification: Required
• Certified Nursing Assistant (CNA) or Emergency Medical Technician (EMT) or Certified Medical Assistant (CMA) or California Certified Medical Assistant (CCMA) or Medical Assistant - NCCT (NCCT) or Certified Medical Assistant- NHA (CMA-NHA) or Nationally Registered Certified Medical Assistant (NRCMA) or Registered Medical Assistant (RMA) or Medical Assistant (MA) or American Medical Tech Board MA (MA-AMT) or Phlebotomy Tech (MA-AMT) or Certified Phlebotomy Technician II (MA-AMT): Required

Essential Functions:

• Trains new employees on process, computer and patient care skills in the outpatient setting. Provides detail training on all systems. Provides direction for workflow organization so that daily takes are completed within the expected time frame. Determines initial competency of new staff. Acts as a resource for staff for questions and assistance.
• Provides communication and clerical support to patients and clinical staff and performs specified patient care activities under the direction of the assigned clinical supervisor to facilitate the effective operation of outpatient clinics, and ensures that the clinic's financial viability is secured at the most basic level.
• Demonstrates patient centered/patient valued behaviors and handles potentially stressful situations and multiple tasks simultaneously. Solves problems within the guidelines of established policies and procedures.
• Disseminates information on all new regulatory procedures and ensure training on all new information. Provides regular in-services with staff to keep updated on new polices and procedures. Acts as a resource to staff for questions or assistance.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.