Major Responsibilities:

• Promotes positive Clinical Outcomes by providing consistent clinical assistance to patients and other members of the clinical team.
  • 1) Greets and escorts patients to and from clinical areas and informs patients if there is a delay in schedule
  • 2) Performs initial work-up of patients by taking all vital signs and documents the results in the medical record
  • 3) Performs various tasks based on department need, patient condition, and skills verification as well as other duties as assigned.
  • 4) Notifies appropriate clinical staff regarding patient needs and changes in patient’s condition which requires expertise beyond Medical Assistant Cert/Reg
  • 5) Anticipates need for and completes accurately and thoroughly forms and paper work as necessary
  • 6) Follows the referral approval process
  • 7) Assists the physician in patient examination and treatment
  • 8) Checks all charts for completeness, correct order of labs and tests, MD signature on patient notes, consultation reports, and progress notes
  • 9) Completes documentation and transports specimens to lab as needed
  • 10) Assures medical record data i.e., results of tests, x-ray and consults are included in medical record for the physician to review during the visit. • Assists MD in completion of documentation as needed • Prepares instruments and equipment for staff and physician use during the procedure • Requires the knowledge and skills necessary to provide care appropriate to adult (19 through 64 years), and geriatric (65 years and older) patients. Requires communication skills necessary to interpret age-specific response to patients.
• Consistently exhibits Advocate’s Standards of Behavioral Excellence to promote achievement of KRAs for Patient Satisfaction as evidenced by meeting goals for Press Ganey scores
  • 1)Adheres to Advocate’s Behaviors Of Excellence in order to facilitate superior patient satisfaction (as measured by Press Ganey).
  • 2)Assists the Mammography Coordinator in maintenance and daily upkeep of the clinic area.
  • 3)Utilizes appropriate resources to meet customer needs including greeting patients, practicing AIDET, checking for referrals if missing, answer all phone calls by the end of the day, and document in EMR any patient related event.
• Clinic responsibilities to promote associate and physician engagement.
  • 1) Assists in orientation of new staff.
  • 2) Participates in development and implementation of clinical policies/procedures
  • 3) Assists in creating environment of continuous improvement, by participating in CQI teams, performing data collection and attending meetings on quality improvement
• Organization and maintenance of medical supplies for the clinic areas to meet patient and physician needs to contribute to the KRA for funding our future.
  • 1) Requests supplies from general stores with the Mammography Coordinator.
  • 2) Restocks and cleans rooms pre and post visits.
  • 3) Restocks supplies for the clinic area.
• Developmental Responsibilities to contribute to our growth of knowledge and programs.
  • 1) Maintains current skill verification specific to their practice.
  • 2) Maintains current CPR certification
  • 3) Attends in-service and other professional development opportunities.

Education/Experience Required:

• 1 year experience in physician office, preferred 1 years healthcare experience, preferred (excluding externship)

Knowledge, Skills & Abilities Required:

• • Clinically appropriate skills. • Excellence communication skills • Excellent organization skills • Self Starter•
• Basic CPR Certification Certificate of graduation from approved medical assistant program

Physicial Requirements and Working Conditions:

• 1) Ability to access patients and respond in a timely manner 2) Exposure to unidentified infectious cases 3) Exposure to body fluids and blood 4) Ability to work varying shifts to meets needs of center. 5) Ability to work under stressful conditions and in difficult situations. 6) Physical demands are moderate. Occasional lifting, bending and stooping or sitting. Normal office environment where there is minimal or no physical discomfort due to temperature, dust or noise. Equipment utilized includes basic office equipment designed for use with ambulatory patients as well as emergency medical equipment.
• This requirement supersedes any previous lifting requirement effective 08/01/2014. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.