Customer Experience Specialist

Job Summary: As the initial and final point of contact for our valued customers, this role plays a pivotal role in ensuring a positive customer experience that exceeds expectations. We are seeking a dedicated team member who embodies organization, effective communication, dependability, and confidence.

Responsibilities:

● Serve as the first point of contact for incoming calls to the front office, assessing whether customers require subscription renewal, support ticket creation, or redirection to other departments.

● Provide essential administrative support to both the company and team members, promptly addressing and fulfilling customer inquiries.

● Undertake clerical duties and manage special projects to enhance overall operational efficiency.

● Cultivate a professional environment by displaying proactivity, optimism, and a supportive attitude.

● Demonstrate flexibility in meeting the diverse needs of customers and team members alike.

● Manage inbound calls and web order inquiries, proficiently processing sales orders and generating support tickets.

● Employ strong verbal and written communication skills to interact effectively and professionally.

● Embrace additional responsibilities as assigned, contributing to the dynamic operations of the team.

Qualifications:

● Possess an exceptional attitude and a remarkable dedication to providing outstanding customer service.

● Exhibit adept multitasking capabilities, ensuring precision and timely execution across various tasks.

● Proficiency in Microsoft Office tools, including Word, Excel, and Outlook, is a necessity.

● Display keen attention to detail, coupled with analytical and research skills for comprehensive issue resolution.

● Showcase effective and professional communication skills, both verbal and written.

● NetSuite Knowledge - A plus, but not required
● Bi-Lingual is a plus as well

If you're driven by a commitment to exceptional customer service and are ready to contribute to a positive and efficient customer experience, we invite you to apply for this role. Join our team as a Customer Service Representative and make a meaningful impact on our valued customers and the company as a whole.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person