2 Universal Help Desk- Call Center Jobs in Quincy, IL
SORT BY
A
A
AEG Vision is Hiring an Universal Help Desk- Call Center Near Quincy, IL
About The JobThe Call Center Help Desk Specialist is responsible for recognizing, researching, isolating and resolving IT, Operations, Merchandizing, POS Level 1 issues. Will be acting as a first level for user support and providing occasional administrative support for the enterprise. Analyzes and resolves problems, interprets policies, and demonstrates solid subject matter knowledge in support and service models. Exercises judgement within defined procedures and policies to determine appropriate action. Apply thorough understanding and knowledge of services to assist internal end users.
Duties & Responsibilities
Duties & Responsibilities
- Coordinates Helpdesk request, entering request as needed, monitoring progress of responses and maintaining internal tracking records of the request
- Serve as the intintal contact for reporting system issues and providing updates to any known system issues
- Provides first tier support across the enterprise and escalations as necessary
- Identify and escalate situations as appropriate to the correct organization
- Assist with operations and installations of copiers and printers as needed
- Provides ticket management of all helpdesk tickets including resolution of tier 1 and tier 2 tickets
- Escalate any unresolved tickets through the documented escalation process
Job Summary
JOB TYPE
Full Time
SALARY
$38k-47k (estimate)
POST DATE
09/13/2023
EXPIRATION DATE
07/22/2024
WEBSITE
aegvision.com
HEADQUARTERS
Dallas, TX
SIZE
<25
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
