A Video Services tech job is available with our client, a multi-national, financial services firm, based in NYC. This is an on-site, contract role. You will be a member of the global AV team and will ensure that standards and processes are adhered to and that those standards and processes meet the needs of the global, end-user community. Our client's mission is to provide unparalleled video services to the global end user community, including white glove meetings and event services for Client's Executives.

DAY-TO-DAY RESPONSIBILITIES:

• Daily review of assigned schedule for event requests to ensure all technical requirements are captured.
• Meet with event host to gather technical requirements.
• Execute agreed upon Run of Show based on approved SOP’s.
• Run cameras using Blackmagic switcher.
• Mic designated speakers.
• Set up camera presets for calls.
• Display content provided by Business.
• Manage video playback.
• Troubleshoot signal flow.
• Proactive conference room checks.
• Replace standard conference room kit (zoom pc, controller, cabling).
• Adhere to SOP for asset management via Service Now.
• Participate in additional projects that may include SOP updates/hardware upgrades/software updates.
• Be a team-player, with an "all hands-on deck" mindset.

THE SKILLS YOU NEED TO GET THE ROLE:

• Excellent knowledge for Zoom, Webex, and Teams.
• Zoom administration, webinar, events and sessions management.
• Experience working with a ticketing system (preferably Service Now) and adhering to set SLA’s.
• Experience working in a dynamic environment.
• Excellent communication and problem-solving skills with the ability to perform troubleshooting on Audio/Video devices.
• Strong time management and organizational skills with exceptional attention to details.
• Interpersonal skills necessary to interact, work productively and collaboratively with other departments within.