40 Customer Service Director Jobs in Edinburgh, IN
Aegon UK is Hiring a Customer Service Director Near Edinburgh, IN
Customer Service Director
Permanent Location: Edinburgh, Peterborough or Witham (typically 2 days in the office per week, 3 from home)
Salary: A competitive salary depending on the experience you can bring
Closing date: 7th July People are living longer than ever before, and we’re excited by the opportunities this brings. As a purpose-led business, we’re focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter. We’re here for everyone who wants to make the most of their time on the planet and leave it a little better than they found it – however grand or humble their ambitions.
We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.
We’re recruiting a Customer Service Director to play a pivotal role in our organisational strategy. As a member of the Customer Care Senior Leadership team you’ll be responsible for ensuring the management, delivery and strategic development of Aegon’s customer service experience. Leading c900FTE across multiple teams, platforms and sites, your goal will be the delivery of an exceptional experience to our customers, advisers, employers, and trustees.
We’ll expect you to design and implement different service models for different customer segments, underpinning this with a strong people plan, a well-embedded risk and controls culture and through the use of robust data and insights to drive good decisions.
A further key aspect of the role will be your contribution to our transformation plans. This role will work closely with our Customer Service Transformation Director to develop and implement a strategy to transform the customer experience in multiple key customer journeys.
We’d love to hear from you if you have:
- Significant senior operational and strategic leadership experience in a heavily regulated industry
- Significant experience of transformation projects and working in changing organisations
- Notable ability to influence numerous stakeholders at a strategic level, presenting complex subjects in a simple and insightful way
- Extensive experience of operational risk management
- Great understanding of current and emerging market trends and technologies
- Gravitas, combined with excellent influencing and communication skills
- A car allowance of £6,700 per annum
- A non-contributory pension
- A discretionary bonus, depending on personal and company performance
- 38 days leave per year (including bank holidays, pro-rated for part-time)
We ask everyone to be brave, raise their game, deliver first time, help others, and act in everyone’s best interests. If you recognise yourself in this, we’d love to hear from you.
The legal bitsWe’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.
This role falls in scope of the Certification Functions subject to the Senior Manager and Certification Regime, your ongoing employment is conditional upon you being deemed a fit and proper person and maintaining your certification
Equal Opportunity Employer: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.
Job Summary
Full Time
$144k-189k (estimate)
06/22/2024
07/20/2024
The job skills required for Customer Service Director include Leadership, Customer Service, Insight, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Director. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Director. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Director positions, which can be used as a reference in future career path planning. As a Customer Service Director, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Director. You can explore the career advancement for a Customer Service Director below and select your interested title to get hiring information.
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