4 Customer Success Specialist Jobs in Norman, OK
AEM Inc. is Hiring a Customer Success Specialist Near Norman, OK
The Customer Success Specialist is responsible for successful onboarding and ongoing customer support, including software application troubleshooting and training across the AEM portfolio of companies. This position will report to the Customer Success Manager.
Job Responsibilities
- Facilitates customer onboarding process with existing, defined structure and guides getting started activities with customer through to the completion of the project
- Support client deployments in conjunction with the technical support, technical services, and engineering teams throughout the customer lifecycle
- Provide basic technical support including troubleshooting software application access, network issues, navigating security settings that may prevent software applications from loading/working properly
- Document and track activity using designated CRM/ERP solutions and by following outlined support processes
- Conduct software training at onboarding and for the purposes of customer engagement
- Continually enhance knowledge of the company’s products and services to be able to provide the highest levels of support over time
Requirements
- BS degree in engineering, meteorology, hydrology, or environmental science, or related field or equivalent experience/training
- 2 years recent, related experience applying customer support methodologies.
- Experience working in the technology industry with the ability to provide training onsite and remotely with the customer on software and hardware components
- Knowledge of or desire and ability to learn and apply computer hardware/software configuration and Internet communication skills to perform basic troubleshooting with environmental data transfer
- Ability to support customer through the customer lifecycle, following onboarding and implementation and including troubleshooting hardware and software components
- Strong Microsoft Office skills: Word, Excel, Outlook, PowerPoint
- Excellent written and presentation communications skills
- Extremely responsive with a strong commitment to customer satisfaction
- Work and collaborate effectively across cross-department groups in a matrix organization to find the best solution to provide to customers
- Experience with Salesforce and NetSuite for sales order entry, onboarding, support ticketing, software fulfillment
- Presenting remote training through Microsoft Teams, GoToWebinar, and/or similar platforms.
- Experience with Unix/Linux environments and/or SQL-based databases
- This is a remote/on-site opportunity that must be performed from Norman, OK.
- Must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization. F-1 visa holders with Optional Practical Training (OPT) who will require H-1B status, TNs, or current H-1B visa holders will not be considered. H1-B and green card sponsorship is not available for this position.
US Compensation Range: A reasonable estimate of the current salary range for this position is $55,000 - $60,000 per year. Please note that the salary information is a general guideline only. AEM considers a wide range of factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education, licensure and certifications, key skills as well as other market and business considerations when extending an offer. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
This position will accept applications on an ongoing basis and will be closed once the position is filled.
AEM is an Equal Opportunity Employer.
Job Summary
Full Time
IT Outsourcing & Consulting
$63k-84k (estimate)
05/31/2024
07/26/2024
aemcorp.com
CAMARILLO, CA
200 - 500
2011
Private
ANNE MORGAN
$50M - $200M
IT Outsourcing & Consulting
Related Companies
About AEM Inc.
AEM is a provider of early learning support services to the United States government.
If you are interested in becoming a Customer Success Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Specialist job description and responsibilities
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Build relationships with executive decision-makers.
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Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Specialist jobs
Develop a customer success strategy.
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Enterprise account management experience.
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Step 3: View the best colleges and universities for Customer Success Specialist.
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