24 Customer Service Representative Jobs in Jackson, TN
Aeneas Internet & Telephone is Hiring a Customer Service Representative Near Jackson, TN
The customer support representative (CSR) position serves customers by providing product and service information and by resolving product and service problems. Our CSR’s assist customers in making cost-effective decisions and guide customers in the correct use of a product. CSR’s ’ duties include assistance in selling, planning, billing, and upgrading Aeneas products and services. Representatives should be able to answer, clarify and identify customers’ issues, determine the cause of a problem, and select and explain the best solution to the problem. Representatives should also remain professional, courteous, and personable when interacting with customers.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with customers
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Aeneas and STEMC
With the need for broadband internet services growing at an exponential rate, Southwest Tennessee Electric and Aeneas Internet and Telephone are joining forces to bring this much needed service to more people around West Tennessee! This partnership will allow future expansions of existing Aeneas fiber cities as well as reach the under-served areas of West Tennessee that have no broadband option available to them. The availability of broadband not only allows us to stream video and browse the internet faster, but it can increase economic development, increase home value and allow possible technological enhancements to come to the region, such as telemedicine. Projects are already underway so follow us on social media at facebook.com/stemconline and facebook.com/aeneascom to get all the latest news!
Headquartered in Jackson, Tennessee, Aeneas Internet and Telephone has been named to Entrepreneur magazine’s Hot 500 list of fastest growing businesses in the United States, as well as BusinessTN magazine’s Hot100 and Inc. Magazine’s Inc 5,000. Founded in 1995, Aeneas offers a myriad of services including gigabit fiber broadband, local phone service, VoIP, office phone systems, corporate e-mail, network security, off-site file storage, data center services, managed networking and more. Aeneas and STEMC With the need for broadband internet services growing at an exponential rate, Southwest Tennessee Electric and Aeneas Internet and Telephone are joining forces to bring this much needed service to more people around West Tennessee! This partnership will allow future expansions of existing Aeneas fiber cities as well as reach the under-served areas of West Tennessee that have no broadband option available to them. The availability of broadband not only allows us to stream video and browse the internet faster, but it can increase economic development, increase home value and allow possible technological enhancements to come to the region, such as telemedicine. Projects are already underway so follow us on social media at facebook.com/stemconline and facebook.com/aeneascom to get all the latest news!
Job Summary
Full Time
Telecommunications
$51k-66k (estimate)
05/31/2024
07/29/2024
aeneas.net
JACKSON, TN
25 - 50
Private
JONATHAN HARLAN
$10M - $50M
Telecommunications
Related Companies
The job skills required for Customer Service Representative include Customer Service, CSR, Products and Services, Customer Support, Planning, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
