Description

With 27 years of manufacturing under our belt and over 400 employees that have joined our family, we are excited to move into our spectacular, state of the art, new home in Lakewood. Aero Precision is so big that customers know our name but still small enough that we know yours.

The Opportunity. The Customer Service Representative is responsible for assisting our customers by providing product and service information and resolving product and service complications via phone and email.

The Job. The Customer Service Representative assists potential customers by answering product and service questions; suggesting information about additional products and services. Additionally, the CSR creates customer accounts by recording essential information as well as maintaining customer records by updating information as needed. The CSR resolves product and/or service problems by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. 

Requirements

• Minimum of 1-year customer service experience; assisting customers via phone, chat or email.
• Ability to multi-task in high volume call environment
• Strong computer proficiency, including Microsoft Word, Excel and Outlook
• Ability to communicate clearly and professionally with customers and co-workers.
• Ability to professionally and sensitively resolve customer issues while maintaining a high level of confidentiality
• Complete other tasks as assigned by Customer Service Manager
• Experience in a call center environment preferred 

The Benefits.

Free Medical for Employees

Free Dental for Employees

Free Vision for Employees

Family Healthcare Partially Funded

Free Life Insurance

Optional Life Insurance

50% Paid Optional Long-Term Disability

401(k) Retirement Savings Plan

Educational Assistance Program

Paid Time Off

Paid Holidays

Best Employee Product Discount in Industry

Growing Company with a Small Company Work Culture