IT Support Technician -- Internship

Summary

The IT Support Technician coordinates with Managed Service Provider (MSP) and provides assistance with employees using computer hardware and software/supports information technology employees within the organization/assists non-IT users (internal and/or external) who are experiencing hardware and/or software problems. This position reports to the EVP of Information Systems and Technology.

Duties and Responsibilities

· Desktop Support for Employees

o Test and evaluate computer hardware, software, and/or systems (networks).

o Troubleshoot computer-related problems; develop and implement solutions to those problems in a timely manner.

o Set up new users and workstations to provide a seamless onboarding experience

· Deliver projects that increase business productivity

o Gain an understanding of business processes and how a technology/process improvement can enhance the processes

o Research potential improvement hardware and/or software followed by a recommendation

o Develop project plans for implementation

o Deliver the project with adequate personnel training on-time and in budget

· Understand and be understood by non-IT employees/customers.

o Excellent communication skills and ability to work with all personnel

· Work independently and as part of a team of IT support professionals.

o Strong troubleshooting and problem solving skills

Minimum Requirements

· Minimum of 2 years of experience in an IT environment or education

· Able to read, write, and communicate effectively in English

Preferred Requirements

· Associates degree from an accredited University in computer science/information technology

· CompTIA A certification

· 1 year of experience in a help desk environment