6 Customer Success Manager III Jobs in Rochester, NY
SORT BY
S
F
S
A
F
G
Customer Success Manager III
$125k-164k (estimate)
Full Time | Transportation
2 Weeks Ago
AeroSafe Global is Hiring a Customer Success Manager III Near Rochester, NY
Job DescriptionJob DescriptionPosition: Customer Success Manager I, II, III
Reporting to: Director of Customer Success
Department: Customer Success
Updated: May 2024
Position Objective:The Account Manager position is primarily responsible for customer facing interactions, while developing and maintaining customer relationships that drive revenue and expand market share. This role is responsible for providing support to the customer success team with the goal of ensuring high customer satisfaction, growth, retention and revenue generation. This position supports the Director of Customer Success in executing processes related to client management and communications, as well as day to tasks as determined necessary.
A successful candidate will need to be articulate, organized, detail oriented and professional with a customer service focus. This position may require the ability to switch focuses quickly while maintaining the highest quality, so the ability to multi-task is critical. This role requires preparation and responsiveness, with the ability to meet each challenge with a self-starter approach.
Candidates must be comfortable and experienced with computers, general office tasks, and Microsoft products and excel at both verbal and written communication.
Duties & Responsibilities:
business
Customer Success Manager Level II: This role is primarily responsible for customer facing interactions, while developing and maintaining customer relationships that drive revenue and expand market share of enterprise level customers. This role is responsible for providing support to the customer success team with the goal of ensuring high customer satisfaction, growth, retention and revenue generation. Engaging customers with forecast, trends, shipment and other key performance indicator discussions. Working with finance, engineering, supply chain and digital teams for cross functional customer support. Project leadership plays a part in this role as well.
Additional expectations of this role are, but not limited to:
solutions
function
Physical RequirementsWhile performing the duties of this job, frequently will be required to sit; type; use hands to
finger, handle or feel objects, tools, or controls (some repetitive motion); and talk or hear.
Also, occasionally will be required to stand, walk, reach with hands and arms, bend, stoop,
kneel, and crouch and lift and/or move up to 40 pounds. Specific vision abilities required by
this job includes some close vision. Reasonable accommodations may be made to enable
Individuals With Disabilities To Perform The Essential Functions.Tools & Equipment:PC, printer, telephone, fax machine, copier and other office equipment.
Environmental Factors:Normal office environment
Equal Employment Opportunity Policy: AeroSafe Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Reporting to: Director of Customer Success
Department: Customer Success
Updated: May 2024
Position Objective:The Account Manager position is primarily responsible for customer facing interactions, while developing and maintaining customer relationships that drive revenue and expand market share. This role is responsible for providing support to the customer success team with the goal of ensuring high customer satisfaction, growth, retention and revenue generation. This position supports the Director of Customer Success in executing processes related to client management and communications, as well as day to tasks as determined necessary.
A successful candidate will need to be articulate, organized, detail oriented and professional with a customer service focus. This position may require the ability to switch focuses quickly while maintaining the highest quality, so the ability to multi-task is critical. This role requires preparation and responsiveness, with the ability to meet each challenge with a self-starter approach.
Candidates must be comfortable and experienced with computers, general office tasks, and Microsoft products and excel at both verbal and written communication.
Duties & Responsibilities:
- Service customers at various levels through the organization
- Cultivate and maintain excellent relationship with customers to build customer
business
- Renewal of customer agreements; monitor customer usage and offer consultative
- Process orders and ensure they are fulfilled
- Effectively demonstrate detailed product knowledge and value of the product
- Gather customer feedback and requirements for the future
- Remain current on industry trends and technical information, as well as the
- Enter sales opportunities into sales database
- Effectively manage sales process, pipeline and forecasting
- Other duties and projects as assigned
- Variations of this role are identified as follows:
Customer Success Manager Level II: This role is primarily responsible for customer facing interactions, while developing and maintaining customer relationships that drive revenue and expand market share of enterprise level customers. This role is responsible for providing support to the customer success team with the goal of ensuring high customer satisfaction, growth, retention and revenue generation. Engaging customers with forecast, trends, shipment and other key performance indicator discussions. Working with finance, engineering, supply chain and digital teams for cross functional customer support. Project leadership plays a part in this role as well.
Additional expectations of this role are, but not limited to:
- All items indicated for Customer Success Manager Level I
- Generate weekly, monthly, quarterly, and annual reports for management
- Transcribe minutes from meetings, create presentations, and conduct research as needed
- Assist in annual budget and quarterly forecast activities.
- Assist in inventory reporting by maintaining inventory transactions.
- Maintain A/R aging; responsible for collections.
- Offer additional support to Customer Success Manager Level III
- All items indicated for Customer Success Manager Level I & II
- Proactively lead customer onboarding from contract execution through customer
- Prepare and execute customer onboarding training via web or in-person
- Manage and lead projects including customer onboardings, internal company/department initiatives, and customer expansion opportunities.
- Liaise with customer ensuring customer satisfaction; utilize customer service skills to
solutions
- Prepare customer contracts
- Data analytics are a large part of this position and require analysis skill set to use data for educated decision making.
- Customer facing travel required, approximately 5-15% of time. Trade shows and sales meeting periodically during the year.
- Associate degree in related field required
- Customer Success Manager Level III: Bachelor’s degree required
- Project Management experience and/or PMP certification is a must for Customer Success Manager Level III.
- 2 years’ experience in an administrative role required with previous account management experience
- Customer Success Manager Level III: 5 years of previous account management experience
- Great work ethic and attitude; be solution driven as well as have a flexible and strong
- Ability to integrate knowledge across disciplines to include consultative selling,
function
- Must be articulate, organized, detail-oriented, and the ability to work independently
- Ability to communicate (verbal and written) effectively with clients and internal team
- High level of technical aptitude, critical thinking skills and with innovative problem-solving skills.
- Proficient using online software sales automation products such as Salesforce.com
- Intermediate Microsoft Office (Word, Excel, Access, PowerPoint etc.) skills
- Microsoft Project experience (Level III)
Physical RequirementsWhile performing the duties of this job, frequently will be required to sit; type; use hands to
finger, handle or feel objects, tools, or controls (some repetitive motion); and talk or hear.
Also, occasionally will be required to stand, walk, reach with hands and arms, bend, stoop,
kneel, and crouch and lift and/or move up to 40 pounds. Specific vision abilities required by
this job includes some close vision. Reasonable accommodations may be made to enable
Individuals With Disabilities To Perform The Essential Functions.Tools & Equipment:PC, printer, telephone, fax machine, copier and other office equipment.
Environmental Factors:Normal office environment
Equal Employment Opportunity Policy: AeroSafe Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Transportation
SALARY
$125k-164k (estimate)
POST DATE
06/13/2024
EXPIRATION DATE
08/19/2024
WEBSITE
aerosafeglobal.com
HEADQUARTERS
ROCHESTER, NY
SIZE
200 - 500
FOUNDED
1981
TYPE
Private
CEO
AUDREY COOPER
REVENUE
$10M - $50M
INDUSTRY
Transportation
Related Companies
About AeroSafe Global
AeroSafe is a cold-chain technology company that provides packaging, logistics and supply chain management solutions for the biopharma industry.
Show more
The following is the career advancement route for Customer Success Manager III positions, which can be used as a reference in future career path planning. As a Customer Success Manager III, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager III. You can explore the career advancement for a Customer Success Manager III below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
