JOB TITLE: Customer Service / Inside Sales Representative

DEPARTMENT: Sales / Administration

REPORTS TO: Vice President – Sales/Business Development

PAY RANGE: $20.00/Hour to $35.00/Hour based on experience

SUMMARY OF JOB DUTIES:

• Manage assigned customers’ satisfaction including responsiveness, quality, accuracy with respect to quotations, order acknowledgment and order status
• Build strong working relationships with key customer accounts
• Create cost estimates and provide Quotes on customer requirements in a timely manner
• Partner with Production Planner to report and escalate as needed on customers’ needs and problems including order status, delivery and quality
• Work closely with Production, Planning, Engineering, Quality, and Sales to provide customer support
• Partner with Sales and Application Engineering to investigate and qualify sales leads and new product development
• Develop and grow new customers with the support of Sales and Application Engineering
• Data entry using MS Office, Company Intranet, Quote database, E2 ERP, etc.
• Follow established procedures for quotations, order entry and job review for customers

SPECIFIC RESPONSIBILITIES:

• Ensure that assigned customers have assistance as needed
• Answer calls/emails from customers and provide necessary information
• Liaison between customer, Engineering, Sales, Production to provide necessary services
• Read and interpret customer drawings and specifications
• Develop and maintain well-coordinated relationships with assigned customers
• Provide quotes on new and existing products
• Follow-up with customers on Open Quotes and Bid Packages to promote winning sales opportunities
• Determine proper manufacturing process and lead times with production and engineering
• Investigate new sales leads and support new product development

EDUCATION & EXPERIENCE REQUIREMENTS:

• High school diploma or GED is required. Associates degree is preferred.
• Minimum 2 years in a technical field (manufacturing environment preferred) providing customer service and/or inside sales
• Proficient in English (oral and written) to interact with customers
• Courteous manner with customers, vendors and employees
• Proficient in MS Office
• Strong verbal and written communication skills
• Detail oriented
• Flexible in work assignments, able to multi-task, able to meet deadlines
• Team player

Job Type: Full-time

Pay: $20.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Gilbert, AZ 85233: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)
• manufacturing industry: 2 years (Required)

Work Location: In person