12 Supervisor, Customer Support Jobs in Allentown, PA
Aesculap Inc. is Hiring a Supervisor, Customer Support Near Allentown, PA
About B. BraunB. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap ® and CAPS ® .
Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise ® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.BBraunUSA.com .
Duties And Responsibilities
- Position Summary:
- Responsibilities: Essential Duties
- Supervises Customer Support Representatives and/or Customer File Specialists.
- Directs workflow and monitors workload to ensure client inquiries are addressed promptly.
- Monitors phone calls, call statistics and other client interactions and provides feedback and coaching as necessary
- Provides direct support to assigned accounts.
- Responsible for ensuring proper phone coverage, scheduling, performance, and addressing personnel issues.
- The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time.
- Expertise: Knowledge & Skills
- Requires basic knowledge of relevant business practices and procedures in professional field. Uses standard theories, principles and concepts and integrates them to propose a course of action.
- Works under general supervision. Relies on experience and judgement to plan and accomplish assigned goals. May periodically assist in orienting, training, assigning & checking the work of other peers.
- Judgement is required in resolving all day-to-day problems.
- Contacts are primarily with department supervisors, leads, subordinates, and peers. Frequent contact with external contractors/vendors.
- The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.
- #ID
- #AL
- Expertise: Qualifications -Education/Experience/Training/Etc
- Required:
- Bachelor's degree required or equivalent combination of education and experience.
- 04-06 years related experience required.
- Regular and predictable attendance
- Ability to work non-standard schedule as needed
- While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.
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Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.
Contact : B. Braun Medical Inc. | |
Job Summary
Full Time
Medical Technology
$68k-88k (estimate)
07/04/2024
08/01/2024
aesculapbiologics.com
BREINIGSVILLE, PA
<25
Private
CHUCK DINARDO
$5M - $10M
Medical Technology
Related Companies
The job skills required for Supervisor, Customer Support include Coaching, Continuous Improvement, Initiative, Scheduling, Innovation, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Supervisor, Customer Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Supervisor, Customer Support. Select any job title you are interested in and start to search job requirements.
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