Fraud Mitigation Manager

At Affinity Plus every employee understands how their work affects our members experience and we strive to provide an experience that can't be found anywhere else. Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work. Between our one of a kind culture, incredible benefits, and work/life balance; we believe you will feel the Affinity Plus difference.

Position Overview:

The Fraud Mitigation Manager is responsible for providing leadership support and managing the Fraud team and both their day-to-day and strategic efforts to protect credit union and member assets from fraud, monetary losses, and account abuse. This role involves analyzing fraud trends, leading investigations, and collaborating with various organizational teams to influence and facilitate change throughout the enterprise as the strategic leader of fraud mitigation efforts.

Duties and Responsibilities:

Leadership 

• Lead a support team and key processes that are related to fraud mitigation in order to achieve business objectives including, but not limited to: member and employee satisfaction, service levels, and resolution time
• Train, develop, and coach Fraud Mitigation team to continuously improve their knowledge, productivity, and effectiveness
• Provide leadership, motivation, and direction of organizational vision and goals
• Responsible for driving team performance and engagement by conduction ongoing dialogs with employees and completing staff reviews 
• In partnership with direct reports, create individual development plans to ensure short-term and long-term success of the employee and the organization

Fraud Prevention and Detection 

• Create and implement a comprehensive loss mitigation strategy for the credit union
• Lead and participate in cross-functional initiatives to prevent and manage fraud
• Continually evaluate the balance between member experience and fraud prevention
• Manage activities and operations of fraud mitigation tools including: Verafin, Pindrop, BioCatch and similar applications
• Conduct regular analysis of system settings, make recommendations for enhancements to processes, procedures and control settings to manage risk
• Responsible for developing and implementing new solutions, technologies, and strategies (policies and procedures) to mitigate fraud losses for current and future business initiatives
• Drive and deliver innovation in fraud management including fraud strategy capabilities for all products and services

Collaboration and Training 

• Collaborate with Learning and Development and Leadership to identify training opportunities to increase awareness and understanding of fraud prevention techniques and measures
• Work closely with various departments, including compliance, IT, and branch services, to implement fraud mitigation measures
• Represent the Fraud Mitigation functions for internal and external audits  (including regulatory exams like the NCUA exam) and assessments 

Investigations 

• Lead and manage fraud security and compliance investigations from inception to conclusion, including interviewing relevant parties, gathering and reviewing evidence and review, and documenting findings
• Collaborate with law enforcement agencies, regulatory bodies, and other financial institutions as needed
• Prepare detailed reports on fraud incidents and provide recommendations for corrective actions to senior leadership
• Manages the reporting, monitoring and communication of fraud losses that informs key stakeholders of trends/losses/risks along with recommendations for change strategy
• Consult with key stakeholders to help identify vulnerabilities and implement fraud reduction strategies for new and prospective products or services
• Serve as escalation point for member situations related to fraud
• Serve as a key Fraud Mitigation resource for department and organizational projects

Reporting and Analysis 

• Utilize analytics and data driven strategies to build and optimize fraud prevention, detection, and response strategies
• Prepare and present regular reports on fraud trends, investigation outcomes, and mitigation efforts to senior management
• Analyze fraud data to identify patterns, vulnerabilities, and areas for improvement
• Recommend and implement process improvements based on analysis and industry best practices
• Other duties as assigned

Qualifications and Skills:  

• 5 years of experience in fraud prevention, investigation, or risk management within the financial service industry
• 3 years of progressive leadership experience in the financial services fraud industry
• 3 years of experience leading department-level projects
• Extensive regulatory compliance knowledge including BSA/AML/CIP (U.S Patriot Act), Regulation E, Regulation CC, privacy and chargeback processes
• Comprehensive understanding of all loss lines, types and source of loss and the data/reporting needed to deliver fraud monitoring and protection
• Extensive knowledge of fraud policy and authentication policy development/management
• Ability to adapt procedures, processes and techniques to meet more complex requirements of position
• Solid analytical thinking and problem solving skills, with the ability to analyze qualitative and quantitative data to drive actionable insights and strategies
• Fraud reporting and data requirement experience
• Fraud loss and volume forecasting experience
• Ability to develop and drive a vision and strategy with proven results in execution
• Ability to think strategically in the development and implementation of processes
• Ability to effectively coach, lead and motivate other to achieve results
• Ability to manage and coach assigned staff
• Ability to communicate effectively with all levels of staff and leadership
• Ability to manage costs and optimize resources

Preferred Qualifications 

• Fraud certification, or AML certification
• Agile delivery experience

Workplace Environment: 

• Sitting 90-95% and standing 5-10% 
• Working at a computer 98% of the day, utilizing the phone 40-60%
• Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion
• Repetitive movements, including but not limited to typing, using a mouse, phones, etc. 
• Lift, carry, push or pull up to approximately 30 pounds 
• Requires onsite presence based on coordination of work with other employees and/or departments.  May require travel to attend on-site meetings/events for collaboration, connection, project work, All-Employee Day, etc.

Required Work Schedule: 

Standard Monday through Friday business hours with a willingness to be flexible and available on weekends, as needed. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.

This position will be a hybrid role with the opportunity to work mostly virtual. On-site days will be required for meetings in the St. Paul, MN metro area, at least quarterly, and additionally as needed for team and company events and/or project initiatives.

Compensation:

This position has a starting pay range of $74,800 - $95,450 annually.

In alignment with our commitment to pay transparency, we are providing a good-faith estimate of the pay range for this position. This range reflects what we anticipate offering a successful candidate based on factors such as the role’s responsibilities, required qualifications, and relevant experience. The actual pay may vary depending on the selected candidate’s skills, experience, and other qualifications.

Total Rewards:

Affinity Plus offers a comprehensive Total Rewards package that goes beyond base pay. In partnership with the State of MN Employer Group, Affinity Plus provides low-cost medical, dental and vision insurance coverage options. Additionally, Affinity Plus frontloads all sick time hours and a portion of vacation hours for all new employees, offers a variety of paid leave options, a monthly wellness benefit, and immediate 401K matching up to 5%. Our Total Rewards philosophy is designed to support your well-being and growth while fostering a fair and inclusive workplace.

Disclaimer

Applicants may be subject to a background and credit check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, Affinity Plus Federal Credit Union will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, Affinity Plus Federal Credit Union retains the right to change or assign other duties to this Member Advisor position.

Application Deadline

Affinity Plus Federal Credit Union accepts applications on a rolling basis.

Salary : $74,800 - $95,450