In this role, you are a member of Affirm’s Architecture Group, and in that capacity, you report to the VP of Engineering for Architecture. You will own the architecture and technical roadmap, and delivery of innovative products within the Servicing and Partner Configuration domains, as well as contributing to the overall architecture of Affirm’s technology within the Architecture Group.

In this role, you are also the accountable technical leader for Affirm’s Servicing and Partner Configuration domains.

The Servicing domain is accountable for the end-to-end delivery of Affirm’s customer service agent experience, as well as Affirm’s self-service repayment and other self-service consumer journeys. Together these are the most common day-to-day destination for our users, and an extremely important component of Affirm’s overall user experience.

Along with Servicing, the Partner Configuration domain is accountable for the full lifecycle and user journey of our network of hundreds of thousands of merchant partners, from self-service functionality aimed at small businesses to large enterprises and partner ecommerce platforms.

What You'll Do

• Drive the long-term vision and architecture of Affirm’s post-purchase user experience, as well as the full lifecycle of our partner onboarding and configuration experience

• Champion innovative, scalable, and delightful solutions across the engineering organization

• Promote a strong culture of innovation, drive evaluation, development and roll out of new technologies/frameworks. Actively research, brainstorm, prototype, and present ideas.

• Establish architecture, technical design, and code review standards, coach team members to conduct effective design and code reviews. Ensure high programming standards, create best practices, and lead by example.

• Provide technical guidance and influence in other areas of Engineering

• Lead technical teams to develop end-to-end solutions for complex problems, interfacing with multiple services and platforms, and multiple external organizations.

• Partner with Product Management, provide technical input to shape product direction and roadmap.

• Lead the organization by hiring, coaching, managing, and supporting a team of senior engineering leaders in technical contributor roles.

• Foster a culture of technical excellence, humility, constant improvement, and rigor to build a team that can confidently tackle complex challenges across multiple technical domains.

• Provide leadership in development of a technical architecture and strategy for a complex and quickly growing business and serve a broader engineering team.

What We Look For

• Strong experience leading engineering organizations, across multiple product lines, to deliver high quality software.

• Track record of successfully leading engineering teams at both rapidly scaling startups and complex larger technology companies.

• Expertise in synthesizing complex technical requirements, designs, trade-offs, and capabilities into clear decisions, and influence product direction.

• Ability to communicate decisions and practices to the engineering organization effectively.

• Extensive experience building and owning large-scale, highly available consumer product.

• Track record of successfully mentoring and developing technical leaders

• 15 years software engineering experience.

• Experience with Fintech and Retail industries for both B2C and B2B (merchants/affiliates) is a plus.

• Experience with Salesforce SalesCloud or ServiceCloud platform is a plus.

Pay Grade - USA 33

Employees new to Affirm or promoted into a new role, typically begin in the min to mid range.

USA base pay range (CA, WA, NY, NJ, CT) per year:

Min: $260,000

Mid: $325,100

Max: $390,100

USA base pay range (all other U.S. states) per year:

Min: $234,000

Mid: $292,500

Max: $351,100

Location: Remote - US

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