1 Director, Customer Care Center Job in Columbus, GA
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Director, Customer Care Center
$128k-167k (estimate)
Full Time | Insurance
3 Days Ago
Aflac is Hiring a Director, Customer Care Center Near Columbus, GA
Salary Range: $115,000 - $260,000
Job Posting End Date: July 31, 2024
We’ve Got You Under Our WingWe are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.
Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.
Work Designation – Depending on your location within the continental US, this role may be hybrid or remote.
Job Posting End Date: July 31, 2024
We’ve Got You Under Our WingWe are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.
Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.
Work Designation – Depending on your location within the continental US, this role may be hybrid or remote.
- If you live within 50 miles of the Aflac offices located in Windsor, CT, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
- If you live more than 50 miles from the Aflac offices located in Windsor, CT, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.
- Acting as a Champion for Change
- Acting with Integrity
- Communicating Effectively
- Demonstrating Initiative
- Developing Talent
- Managing Performance
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
- Strong knowledge of customer service/claims technologies and how they are applied to improve quality and productivity
- Broad knowledge of managerial, financial and budgeting concepts; operating principles, and methodologies applicable to division and employee management; including expert knowledge of Aflac’s mission, objectives, and procedures, the relationship with other departments, and the framework in which the department operates; a high degree of skill in applying this knowledge to the analysis and resolution of very complex or sensitive problems
- Knowledge of budgeting and expense control to plan, implement, and maximize expenditure of funds while maintaining and improving quality standards
- Knowledge of employee relations to conduct and deal with employee issues in a proactive manner and enrich and develop the organization culture.
- Expertise in Aflac Products to include Accident, Hospital, Cancer, Life Insurance, FMLA, Short Term Disability, and Long Term Disability, including federal, state, and local regulatory requirements
- Bachelor's Degree In business administration or a related field
- 10 years of professional job-related experience
- 5 years management experience
- Master's Degree
- Insurance industry designations
- Responsible for strategic leadership of production activities across Customer Care Center to ensure efficient operations within performance standards, corporate policies, and regulatory guidelines; keeps abreast of the technologies and processes throughout the industry
- Works collaboratively across Customer Care Center to identify, design, and implement process improvement strategies and leverage and enhance technology to gain efficiencies
- Develops an organizational framework and provides the necessary leadership to ensure the ongoing availability of a qualified and motivated staff to meet current needs and planned future growth; including strategic hiring, training practices, career pathing for retention, and performance management
- Develops long-range visionary strategic plans and annual budget for the areas within scope of responsibility and ensures that operations are managed within authorized budgets; advises, develops, reviews, and approves budgets, plans, and business goals
- Reviews and interprets performance against operating plans and standards for the division; provides information and reports to subordinates on interpretation of results and approves changes in plans; presents monthly reports on performance, and develops and presents matters requiring decisions to key management team for the division
- Performs other duties as required
Job Summary
JOB TYPE
Full Time
INDUSTRY
Insurance
SALARY
$128k-167k (estimate)
POST DATE
06/24/2024
EXPIRATION DATE
07/18/2024
WEBSITE
aflac.com
HEADQUARTERS
COLUMBUS, GA
SIZE
7,500 - 15,000
FOUNDED
1955
TYPE
Public
CEO
DANIEL PAUL AMOS
REVENUE
$10B - $50B
INDUSTRY
Insurance
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About Aflac
Aflac is a Georgia-based company that provides supplemental insurance for individuals and groups to pay medical insurance.
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