1 Mgr, Vocational & Workplace Accommodation Services Job in Columbus, GA
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Mgr, Vocational & Workplace Accommodation Services
$84k-108k (estimate)
Full Time | Insurance
2 Days Ago
Aflac is Hiring a Mgr, Vocational & Workplace Accommodation Services Near Columbus, GA
Salary Range: $83,000 - $193,000
Job Posting End Date: June 27, 2024
We’ve Got You Under Our WingWe are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.
Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.
Worker Designation – This role is designated as a remote role. You will be expected to work from your home, within the continental US. Although this role is designated as remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.
What does it take to be successful at Aflac?
Principal Duties & Responsibilities
Job Posting End Date: June 27, 2024
We’ve Got You Under Our WingWe are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.
Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.
Worker Designation – This role is designated as a remote role. You will be expected to work from your home, within the continental US. Although this role is designated as remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.
What does it take to be successful at Aflac?
- Acting as a Champion for Change
- Acting with Integrity
- Communicating Effectively
- Demonstrating Initiative
- Developing Talent
- Managing Performance
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
- Extensive vocational and/or ADA experience/knowledge
- Strong investigative and analytical skills
- Strong customer service skills
- Strong written and oral communication skills
- Strong organizational and time management skills
- Ability to analyze documentation in the context of functional capacity/abilities
- Kean instincts on how to work in a team environment.
- Pass applicable certification and licensing continuing education and maintain active license and/or certification, as required
- Bachelor's Degree
- Certification - Certified Rehabilitation Counselor (CRC), ADA/HR Certification
- 3 years of hands-on relevant expertise in: Vocational Rehabilitation and/or workplace accommodation services
- 4 years of supervisory, managerial, and/or leadership experience
- 4 years of disability and absence relevant industry experience
- Master's Degree In business, rehab counseling, behavioral health or related field, e.g., MSW, MA or MS in counseling.
- CDMS, CCM, CCRN, CCM, ADA certifications
Principal Duties & Responsibilities
- Acts as a first level specialist resource for customer complaints and/or escalates issues to upper leadership; oversees the day-to-day operations within the team including monitoring of reviewer tasking volume, urgency and timeliness; accountable for team accuracy (e.g. quality of rationales and capturing dynamic indicators, productivity and value, impact points); assists in issue resolution and troubleshooting within the team; regularly monitors and evaluates activities to identify potential risks and issues of non- compliance; participates or may lead risk assessment for area of responsibility and escalates potential issues to higher management.
- Manages relationships for customers and/or area of responsibility; may function as a leader in addressing appeals unit processes and protocols; anticipates, recognizes, and responds timely to needs of customers to ensure customer satisfaction.
- Provides detailed procedural advice to internal clients to ensure that internal standards and or procedures are adhered to related to referrals and necessary co-management; develops business with existing customers by recognizing and initiating resource opportunities.
- Assist leadership with developing policies, procedures and best practices.
- Independently collates and analyzes production report data using pre-determined tools, methods and formats and makes recommendations in order to support the department’s effectiveness; communicates effectively with staff, case managers, employers, employees, operations manager, and treating providers.
- Supports implementation of new accounts and account initiatives to drive outcomes; reviews assigned customer cases, prioritizes workload, and interprets established policies, applying discretion in order to resolve customer issues; provide status updates on co-management volumes to ensure caseloads are within best practice limits; resolves workflow or addresses technical problems by generating policies, procedures, and referring to IT specifications to ensure accuracy and operational consistency.
- Assists in completion of team audits on a regular basis; provides feedback to staff to assist in completion of 90-day reviews of new hires, and mid-year and end-of-year performance reviews of team; provides mentoring, guidance and support for team members, including new team member training and staff development.
- Educates team members and business partners on areas of specialized expertise needed to manage disability and absence claims, and ADA cases; presents training designed to educate staff as requested.
- Collects data and prepares service reports, including commentary and analysis to facilitate decision-making; analyzes data sing tools, methods, and formats and makes recommendations to support the department’s timely claim reviews.
- Fosters cross-functional interdependent relationships to achieve business results; identifies opportunities and risks associated with changes in the external environment, looking forward for the current year; implements changes to and maintains procedures and policies; ensures that appropriate documentation, implementation, and communication of established policy, procedures and operating standards is completed for area of responsibility; sets and executes operational objectives and plans; contributes to planning and budgeting
- Models behaviors that demonstrate commitment to corporate values; completes the performance management cycle with staff, including providing coaching and feedback for improved performance; builds positive team environment; ensures all staff have and are implementing personal development plans; performs time keeping/PTO management for the team.
- Manages own personal development and encourages others to do the same which includes promoting a healthy, balanced and positive work environment.
- Upon managements request, and depending on account requirements, will visit clients for new travel to visit clients for new account implementation and maintenance of existing accounts.
- Performs other duties as required.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Insurance
SALARY
$84k-108k (estimate)
POST DATE
06/26/2024
EXPIRATION DATE
07/13/2024
WEBSITE
aflac.com
HEADQUARTERS
COLUMBUS, GA
SIZE
7,500 - 15,000
FOUNDED
1955
TYPE
Public
CEO
DANIEL PAUL AMOS
REVENUE
$10B - $50B
INDUSTRY
Insurance
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About Aflac
Aflac is a Georgia-based company that provides supplemental insurance for individuals and groups to pay medical insurance.
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