Description

Principle Duties and Responsibilities:

• Ensure collaborative work with the respective Program Directors and their staff, client services and contract deliverables at their assigned locations.
• Together with Program Directors, train all program supervisors and manage staff at the assigned locations, and administer AAPCI policies and procedures, as needed.
• Work with all Program Directors to ensure that the assigned locations are always audit- ready by program funders, government agencies, and private organizations with oversight responsibilities.
• Work with Program Directors at assigned locations with the goal of monitoring incidents, tracking, reviewing, and addressing funder-identified Corrective Action Plans at all assigned locations.
• Assist Program Directors at assigned locations to meet their mandated number of weekly and/or monthly housing placement numbers.
• Assist Program Directors at assigned locations to develop relationships with private and public sector landlords, real estate brokers, housing developers, nonprofit housing developers, supportive housing operators, and government operated public housing agencies with the goal of furthering the purpose of the shelter program.
• Establish partnerships and linkages with community-based organizations, police departments, City Council offices, Community Boards, realtors, funders and other organizations, to further the goal of the shelter program.
• Prepare monthly and quarterly reports. Timely disseminate all tracking incidents and other required reporting documents.
• Develop a recommended in-house best practices, policies and procedural manual with the assistance of Program Directors.
• Create and develop employee curricula and trainings for employee development with assigned shelter program staff, Program Directors, in collaboration with AAPCI’s Human Resource Department.
• With respect to assigned locations, work closely with Program Directors and assigned Human Resources Generalist to ensure adequate staffing and the timely identification of and filling of staff vacancies.
• Perform various tasks in the absence of a Program Director, such as:
  • Completing timely and/or time sensitive reports to be sent to funders
  • Overseeing facilities and supervising staff, in the absence of a Program Director
  • Overseeing staff time and attendance in the absence of a Program Director,
  • Provide training, in the absence of a Program Director
• Conduct scheduled and unannounced site visits, as required, including random inspections and audits of programs at assigned locations.
• Be available on-call to resolve program emergencies, as needed.
• Perform other related duties as may be requested by the COO/CEO.

Qualifications

Education/Qualifications:

• An advanced degree in an appropriate social service field (Social Work, Mental Health Counseling, Psychology), or other acceptable field. A licensed individual (LMHC, LCSW, LMSW) is preferred but not mandatory.
• 5 years of successful senior leadership experience within the DHS shelter system, in which three years must have been in a supervisory capacity.
• Superior analytical, communication skills (written and verbal), and presentation skills.

Professional Experience:

• Clinical intervention experience with single adults and/or families and/or with disadvantaged populations.
• Experience working with high-risk single adults and/or families in the NYC homeless shelter system.
• Fluency with city and state government contract management. Ability to institute quality assurance and compliance measures.
• Knowledge of group dynamics, crisis management, and intervention.
• Ability to help recruit staff, manage staff, and team build.
• Must possess sound leadership skills and competencies.
• Experience working with active substance abusers, and/or with mentally ill adults, and/or with hard to place homeless individuals.
• Knowledge of housing programs and housing resources. Ability to advocate on client’s behalf.
• Knowledge of client entitlements is necessary.

Skills and Knowledge Requirements:

• Strong motivational skills and consensus team building.
• Exceptional leadership and emotional intelligence with proven ability to build effective leaders and teams.
• Have a demonstrated track record of effective problem-solving and prudent decision- making.
• Strong project management skills with the ability to administer multiple projects simultaneously, prioritize workload, and effectively manage resources.
• Have a perspective on issues of equity, diversity and inclusion, particularly as it relates to management practices and our work within underserved communities of color.
• Sound judgment, high level of integrity, professionalism, a positive attitude and a sense of humor.

Language Proficiency:

While not mandatory, language fluency in English and Spanish is preferred.

Nature and Scope:

AAPCI’s shelter sites will become a pathfinder and model program to demonstrate that, contrary to the welfare hotel experience, single adult men and women can receive quality services in a humane and cost-effective manner.

Equal Employment Opportunity Employer

AAPCI is committed to providing Equal Employment Opportunity to all qualified applicants without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.