130 Customer Service Associate Jobs in Des Moines, IA
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Aftermarket Performance Group is Hiring a Customer Service Associate Near Des Moines, IA
FLSA: Non-Exempt
Salary: $18.00-$20.00 DOE
Location: Hybrid in Silverdale, Washington/ Des Moines, Iowa/ Export, Pennsylvania
Job SummaryCustomer Service Representatives are responsible for providing high quality customer service to our external customers via providing information in response to inquiries about products, pricing, and other product related questions. They also manage and resolve customer general questions and problems, complaints, or concerns, as well as process orders received from customers through phone, email, internet and fax. Finally, they also work with other departments to resolve customer’s questions or issues, and work with business partners to determine product availability, shipping pricing, problems, and tracking.
Primary Duties & Responsibilities
- Provide customers with answers to inquiries
- Resolve customers problems or concerns by following company policy and using good judgment
- Confer with customers by telephone, and email to provide information about products, product availability, shipping charges, tracking questions and/or other customer inquiries
- Take or enter orders, cancel orders, track orders, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Process orders received through the phone, email, fax, or the internet
- Work with internal departments and external business partners to resolve customer issues
- Enters accurate order notes that communicate actions and results
- Demonstrates good judgment, tact, and diplomacy in dealing with customers, both external and internal
- Other duties as assigned.
- High School diploma or equivalent
- 1-2 years of demonstrated customer service experience in a call center environment taking incoming calls over the phone (preferred)
- Must be able to work at a desk and have extended periods of sitting/standing
- Requires repetitive movement and repeating the same physical or mental activities
- Requires ability to talk and speak through the telephone
- Requires speaking / reading English.
- Attention to detail and accuracy
- Problem assessment and problem solving
- Flexibility to multitask and shift priorities when needed
- Customer service oriented
- Automotive industry interest
- Basic to intermediate proficiency with MS Office to include: Excel, Word, Outlook, instant messaging, and internet navigation
- E-commerce experience a plus
- Computer savvy with ability to enter information with high accuracy and navigate comfortably through various software program.
- Medical, dental, and health insurance
- 401k with company match & immediate vesting
- PTO (Paid Time Off)
- Short term and Long-Term Disability
- Life Insurance and more!
Candidates must pass a pre-employment background check, and a drug test where applicable, for safety related positions upon hire (please note, not all charges disqualify you from employment).
APG is an equal opportunity employer. This job description is subject to change without notice. This description is intended to explain the general nature and level of work being performed by people assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of people in this position.
Job Summary
Full Time
$42k-52k (estimate)
05/30/2024
06/19/2024
aftermarketperformancegroup.com
The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
A strong associate will be able to quickly understand the customer’s problem and propose the best solution.
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Ability to professionally attend to the needs of customers.
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Apply for part-time Customer Service Associate roles and experience their spirit of community.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
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Ensure all customer problems are resolved quickly to the satisfaction of the customer.
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Ensure confidentiality of customer data and careful handling of documents media packages.
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Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.
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Measure and analyze customer feedback.
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Step 3: View the best colleges and universities for Customer Service Associate.
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