8 Account Manager / People Operations Jobs in Denver, CO
SORT BY
C
S
M
A
R
I
M
P
Account Manager / People Operations
$117k-157k (estimate)
Full Time
3 Weeks Ago
Afton Consulting Group is Hiring an Account Manager / People Operations Near Denver, CO
Title: Account Manager w/People Operations Experience – Denver, CO Office (Monday to Friday, 8 to 5)Are you experienced leading in a professional sales/customer service environment and are looking for a fulfilling career opportunity in the vibrant city of Denver? Do you have a passion for customer service excellence and thrive in a collaborative team environment? Look no further! Join a tenured team of CSRs as the Manager People Operations in a sales oriented environment, where you'll lead a dedicated team in the heart of Denver's bustling business district.
My client is proud to be a leader in the print and promotional industry, providing top-notch solutions to their valued clients. As Manager, you'll play a key role in ensuring their clients receive exceptional service while leading and motivating the team to success by working through your strengths of making a difference to people and companies.
Responsibilities
MUST BE LOCAL TO DENVER, NO RELOCATION!
My client is proud to be a leader in the print and promotional industry, providing top-notch solutions to their valued clients. As Manager, you'll play a key role in ensuring their clients receive exceptional service while leading and motivating the team to success by working through your strengths of making a difference to people and companies.
Responsibilities
- Lead and manage a team of 10-20 customer service representatives in the Denver office, fostering a culture of collaboration, excellence, and accountability.
- Oversee day-to-day operations of the customer service department, including handling client inquiries, resolving issues, and ensuring timely order processing and delivery.
- Develop and implement strategies to enhance customer satisfaction, retention, and loyalty, leveraging your leadership skills to drive performance and exceed goals.
- Serve as a primary point of contact for escalated customer inquiries and complex issues, demonstrating strong problem-solving skills and a commitment to delivering exceptional service.
- Collaborate closely with cross-functional teams, including sales, marketing, and production, to streamline processes, optimize efficiencies, and drive business growth.
- Conduct regular performance evaluations, provide coaching and feedback, and identify training needs to support employee development and career advancement.
- Stay informed about industry trends, market developments, and competitor activities to identify opportunities for innovation and improvement.
- 15 years of proven experience in customer service management, with a track record of successfully leading teams of 10-20 employees.
- Exceptional leadership and interpersonal skills, with the ability to motivate, inspire, and empower team members to achieve their full potential.
- Strong communication skills, both verbal and written, with the ability to effectively interact with clients, colleagues, and stakeholders at all levels.
- Proficiency in CRM software and Microsoft Office Suite.
- Detail-oriented with excellent organizational and time management skills.
- Ability to thrive in a fast-paced, dynamic environment and effectively prioritize competing demands.
- Knowledge of printing and promotional products industry is a plus and a solid work history.
MUST BE LOCAL TO DENVER, NO RELOCATION!
Job Summary
JOB TYPE
Full Time
SALARY
$117k-157k (estimate)
POST DATE
07/12/2024
EXPIRATION DATE
08/07/2024
WEBSITE
aftoncg.com
HEADQUARTERS
Morrisville, PA
SIZE
<25
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
