Our client, a growing material handling, automation & storage company, is looking for an Associate IT Manager to join their team! The Associate IT Manager is responsible for ensuring the efficient operation of an organization's information technology systems. The Associate IT Manager will provide technical support to end-users, manage and maintain hardware and software, troubleshoot technical issues, and implement IT security measures.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Strong experience in Microsoft Dynamics
• Good experience working in Microsoft shop
• Strong technical knowledge of computer hardware, software, and networking.
• Proficiency in operating systems (e.g., Windows, Linux, macOS) and software applications.
• Excellent problem-solving and troubleshooting skills.
• Knowledge of IT security best practices.
• Strong communication skills to interact with end-users and team members effectively.
• Ability to work independently and as part of a team.
• IT certifications (e.g., CompTIA A , Network , Security ) are a nice to have

Responsibilities:

• Install and configure hardware and software
• Initiate, track, and respond to trouble tickets
• Building processes
• Responsible for leveraging Microsoft Dynamics to optimize business processes, enhance customer engagement, and increase operational efficiency across the organization
• Record, track, and document the resolution including remediation actions
• Timely response to requests and issues
• Develop and maintain equipment repair and replacement methodology
• Provide onsite and remote support to users
• Assist new hire training for core IT equipment and software
• Deploy equipment for new hires and/or workstation end of life
• Maintain Active Directory and Azure environments
• Maintain O365 environment – including setting up and maintaining user accounts, email boxes, and licensing
• Maintain SharePoint intranet site – including set up, security, and ongoing development
• Work with outside MSP to ensure corporate compliance and for additional support
• Maintain printers, plotters, firewalls, and other network devices across all offices
• Manage and deploy mobile devices through service provide and MDM solution
• Create and track equipment inventory
• Assist with development of Power App, Power Automate, or other software solutions to enhance and streamline business processes