Desktop Technician II

Who we are looking for:

At AGCO, we believe that when our employees succeed, our business succeeds. It’s a people philosophy that we believe and invest in. We make sure all of our employees – in every function, every geography and at every level – have the tools they need to be successful and take charge of their career. Because when our people grow, our business grows. Every day. Every way.

AGCO is currently seeking a Desktop Support Technician to join our Information Technology team in Duluth, GA. This position is responsible for all aspects of incident managements including logging, analyzing, resolving, and follow up on hardware and software issues. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to desktops, laptops, thin clients, printers, scanners, copiers and smart phones) to ensure optimal workstation performance. Additionally, the IT Services Technician II will assist end-users via remote access, telephone, or in-person.

What you will do:

• Diagnose and quickly resolve all Windows applications and networking problems reported to help minimize downtime and troubleshoot and support mobile devices (smart phone and tablets)
• Install, upgrade, support and troubleshoot Windows 10, Microsoft Office 2013 (and newer) and any other AGCO approved desktop applications
• Install, diagnose, repair, maintain, and upgrade all hardware equipment (including but not limited to desktops, laptops, thin clients, printers, scanners, copiers, smart-phones, tablets and bar code readers)
• Follow AGCO's approved processes and procedures for Asset Management (Hardware and Software) and educate end users on basic software, hardware and peripheral device operation
• Provide site support and assistance to the Central IT Support Teams (Network, Storage, Telecom) as needed, including physical replacement of racked switches or servers.
• Communicate recommendations for future modifications and/or additions to the current standards to the Global Desktop Team

What you will bring:

• High School Diploma is required; Associates degree or equivalent military experience preferred
• 2-5 years of experience in an IT Technical Support or related role, specifically supporting Windows 10 as well as Microsoft Office 2013 or higher

A plus if you have:

• 2 years of experience supporting video conferencing equipment and IP Telephony support experience
• 2 years of experience working in an enterprise environment and supporting network infrastructure
• One of the following technical certifications: Microsoft Windows 7 or higher certifications (MCP, MTA, MCSA, MCSE), CompTIA A Certification
• Experience with IBM AS/400 & System21

Additional Requirements

• Off hours support, as required and in rotation with other staff.
• Ability to lift and carry up to 50 pounds of equipment short distances

What we offer:

 Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world’s nearly 8 billion people. From the day you decide to join AGCO, we want to engage and excite you and we’re clear on where we want to go as a business and we trust you to help us there. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level.

We also invite you to “Make the Most of YOU” - Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more…

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions – to an environment where the future is happening now. Join us as we bring agriculture into the future.