ServiceNow Business Analyst
Owings Mills, MD (100% Remote)
Contract to Hire
Pay: $55/hr W2 Range
ALTA IT Services is staffing a contract-to-hire opportunity for a ServiceNow Business Analyst to join a leading health insurance customer.
TOP FIVE SKILLS:

• ServiceNow Expertise - Experience in IT Service Management design, transition/operations processes, business analysis, and configuration/administration of 2 modules of ServiceNow Platform
• Analytical – Digs deep into the environment and with business stakeholders to fully understand their ServiceNow business needs and document them in the form of requirements which can be understood by ServiceNow developers
• Agile Experience – Has previously worked in an Agile environment, including Scrum Methodology
• Organization – Closely monitors the status of work being pursued, ensures all Agile stories reflect current state, and able to dynamically prioritize their workload with limited supervision
• Interpersonal – Proven track record of working and managing relationships with senior leadership and teams outside of their organization

ESSENTIAL FUNCTIONS:
30% Interprets business needs and issues by gathering, eliciting, creating, analyzing, documenting and validating the Business area’s user and/or technical (functional/non-functional) requirements. Key contributor in the creation of project plans to define, organize and schedule requirements management and development activities. Provides oversight and strategic direction to lower level analysts which includes coaching, mentoring, and delegating of tasks and deliverables. Facilitates requirements analysis and verification sessions. Accountable in the tracking and management of open issues and assists in planning for resolution. Responsible for successful development sessions and design reviews to ensure the design meets user requirements.
20% Responsible for the overall success of user acceptance testing, including documentation, verification, and release. Implements practices and procedures for end-user test plans. Identifies and documents gaps in requirement adherence or system deficiencies/defects and coordinates appropriate action through issue resolution. Leads in creating formal communication to be delivered to relevant stakeholders. Providing guidance and training to application end users.
20% Identifies, documents and troubleshoots problems with their in-depth knowledge of the relationships in systems, software and processes. Collaborate with appropriate stakeholders to monitor, report and resolve issues. Participates in the development of solutions and workarounds that solve high complexity technical, system and/or business issues.
15% Reviews, analyzes and creates detailed documentation of business systems, processes, software and user needs. Responsible for writing all documentation to established standards, in a clear and well organized manner. Develops and/or collaborates in key project and requirement deliverables for projects of high complexity.
10% Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables. Coordinates assigned projects from concept through implementation. Prioritize and manage new work requests.
5% Answers policy-related questions for business process, systems and software which require research and consultation with others internally and externally.
Education Level: Bachelor's Degree
Education Details: Business Administration, Business Management, Finance, or related field
Experience: 8 years of progressive experience in business analysis, systems analysis, testing, or other analytical experience
HOURLY RATE: $55/hr. Benefits available
For consideration, please contact Melissa McNally via mmcnally@altaits.comALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services. We are an equal opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, or any other factor.