Description :

Receive service calls from Service Resource Center, including a brief description of equipment / system malfunctions.

Contact customer representative and ascertain equipment / systems problems.

Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc.

to diagnose and repair equipment.

Read and interpret blueprints, diagrams, submittals, specifications software / systems, programs, schematics, and operational product manuals.

Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.

Electronically complete Service Acknowledgements with proper coding and obtain customer's signature.

Participate in a scheduled On-call rotation.

Experience in Fire Sprinkler / Suppression industry

Experience in reading and interpreting blueprints, submittals, and operational / product manuals

High School Diploma or equivalent required

Must be willing to travel.

Ability to follow verbal and written instructions Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

Ability to work flexible hours including weekends to meet customer requirements

Able to participate in an on-call rotation schedule Overnight travel will be required

Demonstrate a high level of customer service Maintain truck inventory to ensure timely response to customer needs

Ability to adhere to, implement, and always follow safety guidelines and procedures.

Strong organizational skills, positive attitude, and an ability to learn quickly

Possess a valid driver's license and driving record that meets company requirements

Able to pass a pre-employment background and drug test

NICET Level II

Last updated : 2024-09-06