Information and Assistance Specialist

Are you committed to improving the quality of life and maintaining the dignity of older adults and those who care for them? Then, this position might be perfect for you!

AgeOptions is recognized nationally as a leader in developing and helping to deliver innovative community-based resources and options to older populations in transition and through our network of community agencies we serve approximately 200,000 people annually.

Our offices are conveniently located in downtown Oak Park, Illinois, near the Green Line ‘L’ and Metra train station. We offer a casual work environment with competitive salaries and a strong benefit package. To learn more about what we do, please visit our website at: AgeOptions

Overview of the Role:

As an Information & Assistance Specialist you will use your social services expertise to help older adults, people with disabilities, their caregivers and other professionals access the services and resources they need to thrive as they age.

Responsibilities

• Work directly with individuals, assess their needs and capacities, answer questions and/or provide information on services or community resources, which meet their expressed need.
• Conduct the research necessary to answer specific questions or requests.
• Link clients to available opportunities and services
• Assist clients with public benefits applications as needed.
• Send appropriate materials to callers as needed regarding services.
• Conduct follow-up activities, as needed, to ensure callers receive and understand the information or assistance they need.
• Respond to calls, letters, emails, or office visits from clients, people with disabilities, caregivers, public officials, and service providers related to Information and Assistance services.
• Utilize iCarol, a web-based information and client management system, to provide and track information and referrals.

Qualifications:

• Bachelor’s Degree with at least one year of experience in social services programming, gerontology or other related area. MSW strongly preferred.
• Bilingual Spanish speaking preferred.
• Ability to deal effectively with clients from a wide range of backgrounds.
• Successfully manage multiple priorities.
• Communicate effectively, both verbally and in writing.
• Knowledge of databases and office software.
• Experience in public speaking and training.

AgeOptions is an Equal Opportunity Employer where diversity is celebrated and we are committed to creating an inclusive environment for all
From: AgeOptions