Job Description: Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100 airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry. JOB RESPONSIBILITIES Cultivate and manage a team for our cargo handling account. Develop, implement and monitor the cargo operation plans to meet account standards. Work on all levels in the operation and widely differing groups of people (airlines, agents and forwarders). Communicate with all Government Authorities for the compliance of aviation and local laws. Oversee handling service for account cargo operation. Answer customer queries as well as monitor agent’s performance of these tasks. Check and ensure compliance of inbound and outbound documentation Oversee Dangerous Goods. Staff Scheduling. Employee evaluations. Monitoring attendance and/or punctuality Training employees on airline procedures per cargo manual Ensuring employees abide to company policies and procedures. Oversee daily operations for export and import operations for the station. Ensure service standards for contracts. Liaison between client and AGI operations personnel. Revenue and cost control responsibilities for cargo handling operations. Manpower and staffing. Labor distribution for contracts. Building and equipment maintenance; i.e. forklifts, pallet systems, dock doors & systems. Assist the General Manager in the everyday operations Responsibilities are not limited to the above job descriptions. JOB QUALIFICATIONS/EXPERIENCE: Familiar with airline and international air freight industry. Two-plus years of cargo-operations experience. Knowledge of computer software, such as Microsoft Word and Excel. Good interpersonal and communication skills. Good decision making and time management skills; able to multitask. Stand/walk; lift/carry/maneuver heavy material or equipment (up to 75 lbs) for duration of work hours. Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status. Introduce yourself! AGI is one of the fastest growing, US-owned, ground handling companies in North America, providing ground, cargo, mail handling, and security services. Founded in 1987, AGI is headquartered in Miami and has more than 12,000 employees spread across 62 airports in the United States and Canada. AGI's portfolio of services includes air cargo, aircraft ground handling, e-commerce, passenger service, and security services. AGI is owned by Audax Croup and Greenbriar Equity Croup, LLC.