Job Title: Technical Account Manager
Location: Marietta, GA. (Hybrid)
Salary: $90,000 - $100,000 per year plus benefits and bonuses
Company Overview: Leading provider of SaaS solutions tailored for the medical insurance market. Our suite of software solutions empowers carriers and general underwriters to optimize every aspect of the insurance acquisition process, from claims adjustments and underwriting to administration. With a focus on innovation and efficiency, we help our clients streamline their operations and achieve their business goals.
Position Overview: As a Technical Account Manager, you will serve as the primary point of contact for our clients, ensuring they maximize the value of our software solutions. You will work closely with clients to understand their needs, provide expert guidance on the implementation and optimization of our products, and drive customer success through technical support and consultation.
Key Responsibilities

• Client Relationship Management: Build and maintain strong relationships with key clients, serving as their trusted advisor for all technical aspects of our software solutions.
• Product Implementation: Guide clients through the implementation process, ensuring seamless integration of our software into their existing workflows.
• Technical Support: Provide expert troubleshooting and technical support to resolve any issues that arise during the use of our products.
• Solution Optimization: Work with clients to optimize their use of software solutions, identifying opportunities for improvement and ensuring they achieve their business objectives.
• Training and Education: Conduct training sessions and workshops to ensure clients are fully equipped to use our products effectively.
• Collaboration: Collaborate with product development, engineering, and customer support teams to address client needs and feedback.
• Continuous Improvement: Stay up-to-date with industry trends and emerging technologies.

Qualifications

• Experience: 3-5 years of experience in a technical account management, customer success, or similar role in the insurance industry.
• Technical Knowledge: Solid understanding of web application development. Familiarity with continuous integration/continuous deployment (CI/CD) pipelines.
• Agile Methodologies: Experience with agile development methodologies, including Scrum and Kanban.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical audiences.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing client needs.
• Customer Focus: A passion for delivering exceptional customer service and a commitment to client success.

Why?

• Innovative Environment: Work with cutting-edge technology in the dynamic field of medical stop-loss insurance.
• Impact: Play a critical role in the success of our clients and help shape the future of the industry.
• Growth Opportunities: Be part of a growing company with opportunities for professional development and career advancement.