Description

Agilent is a global leader in laboratory technologies for the life sciences, diagnostics, and applied chemical markets, delivering insight and innovation that advance the quality of life.

It is the quality of our products and services, our intense focus, and our uncompromising integrity that enable our customers to discover new frontiers and make continuous advancements in areas such as : cancer research and diagnostics, drug development, food safety and their labs’ performance and efficiency.

Whatever the challenge, our One Agilent global team is dedicated to delivering trusted answers to our customers’ critical questions in our collective quest to improve the world around us.

At Agilent, the fight against cancer is at the forefront of what we do; and Agilent's Pathology and Genomics Solutions are the cornerstone of this fight.

Agilent's Diagnostics and Genomics Group is seeking an enthusiastic, hardworking, customer focused In-Field Customer Application Specialist (CAS) to support new and existing customers with our Pathology solutions.

Our Pathology Solutions include our instrumentation and reagents for Immunohistochemistry (IHC), Special Staining, H&E Staining, Molecular ISH / FISH instrumentation and product lines.

As a Customer Applications Specialist, you will partner with our sales, engineering, technical service group, product specialists and other cross-functional groups to serve as the scientific / technical expert to help drive sales to meet or exceed sales quota and support our new and existing customer base within your assigned territory.

You will provide pre-sales scientific / technical consultation with customers in partnership with the sales team to educate and guide the selection of the optimal Pathology Solution for their laboratory.

This could include attending in person or remote meetings to serve as the technical expert. This could also include assisting with presentations to customers to present our Solutions.

Co-travel with Sales Account Manager to assist with locating new business as well as ensuring current customers' needs are met.

Post-sales will assist with the installation of all instrumentation. This includes working closely with the Field Service Engineer, Sales Account Manager, Customer Application Manager, and Inside Sales Team to provide a smooth installation process for the customer.

Will perform the Performance Qualification and Training for customers on-site.

Will also assist customers with on-site optimization of their Immunohistochemistry assays, Special Stains, H&E Staining and Molecular FISH / ISH assays.

Work with laboratory staff and pathologists to ensure they are satisfied with the optimizations.

Provide on-site and remote troubleshooting assistance in partnership with the Customer Application Specialist Team, Internal Technical Support, Account Managers, Field Service Engineers and other internal groups.

Is knowledgeable of competition and able to identify lockout specifications (identify Agilent's competitive advantage over competition).

Complete administrative functions such as provide weekly schedules, book travel for flights, hotels and rental cars on the Concur platform / application, complete expense reports, and close out Service Order Reports in a timely fashion.

Evaluates and supports management on ramp to volume strategies for new products prior to release.

Acts as the customer voice to influence future product / application design that meets customer needs

May be involved in preparing and delivering technical seminars to customers or potential customers and contributes to recognized scientific forums, including written, oral and poster presentations.

When you join Agilent, you are joining the 17,000 people across 30 countries, all united by our shared passion for science.

It is our unique perspectives that make us better equipped to accomplish our mission together; to deliver trusted answers and insights that advance the quality of life.

Qualifications

Bachelor's or Master's Degree or equivalent in Life Sciences. HT Certification is a plus

Post-graduate, certification, and / or license may be required. HT and / or qIHC certification, is a plus

2 years' experience working in a Clinical, Non-Clinical, Research or Industrial setting in a Histology / Pathology Laboratory with a strong focus on Immunohistochemistry, Special Staining, H&E Staining and ISH / FISH

Proficient with all Microsoft Word applications (Word, Excel, Power Point)

Excellent attention to detail

Excellent oral and written English communication skills, including strong interpersonal and organizational ability and time management are required

Ability to work independently and as a part of an integrated / cross-functional team

Experience working for a field sales organization, specifically providing technical support, is a plus

Travel Requirements :

Requires flexible working hours with travel up to 75% of the time. Must be able to adapt to changing schedules and environments.

Physical Requirements :

Occasional physical lifting, pushing and pulling up to 30 Lbs

Manual dexterity. For example, inserts and removes small parts in tight places; adjusts instrument settings, handling slides, working with microscope, pipetting, etc.

Ability to sit, bend down, walk, talk, hear, lift hands to raise something above head or lower to the ground, and stand for extended periods of time in a laboratory

Visual acuity to be able to differentiate and perceive colors, ability to focus, have optimal depth perception and peripheral vision

Working in hospital / laboratory setting requires following the safety protocols, safe chemical handling, working around different instrumentation and patient samples and other biohazardous material.

Must comply with all PPE (Personal Protective Equipment) requirements as well as wear appropriate clothing, including close toed shoes

The US pay range for this full-time position is $103, - $193,, plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location.

The range displayed on each job posting reflects the minimum and maximum new hire pay for the position across the relevant US locations.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Additional details are available at :

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities.

If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email or contact 1-262-754-5030.

For more information about equal employment opportunity protections, please visit

Option to Work Remote

Travel Required

75% of the Time

Schedule

Schedule : Full time

Shift

Duration

No End Date

Job Function

Sales

Last updated : 2024-07-19