Job role: Business Analyst

Location: Troy, MI (Hybrid role 2 days onsite in a week)

Duration: 6 months

Skills & Job Responsibilities Required:

• 5 years of IT Experience
• 3 - 5 years of IVR Experience
• Requirements gathering and analysis
• Ability to easily learn business process
• Ability to write and execute test cases, as well as find test data for scenarios
• Ability to bridge gap between IT and BU
• IVR projects with significant customizations
• Webservice analysis and testing
• Data mapping between applications
• Analyze data by developing basic SQL/SQL queries Desired
• Project work with Contact Center Preferred
• Project work using Cyara automated IVR testing tool
• Experience with ICE Mortgage Servicing Procession (MSP) application
• Experience with Fiserv DNA
• Experience with IVR reporting, such as eGain or CUIC
• Experience with Cisco Contact Center and CTI Data Bonus
• Industry knowledge in Banking
• Industry knowledge in Loan Servicing Responsibilities