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Description
POSITION SUMMARY
Provides outstanding service to customers; resolves product or service problems; attracts new potential and increased activity from existing customers and maintains accurate customer data throughout the entire order process.
PRIMARY OBJECTIVES AND RESPONSIBILITIES
Follows call center scripts when handling different topics.
follow up to ensure resolution.
Qualifications
Knowledge, Skills and Abilities
applies independent judgment to recommend products for a given customer's situation
Organization Skills : Practiced documentation skills and detailed oriented. Demonstrates reliability and flexibility. Ability to balance multiple priorities, objectives, and customer obligations in a fast-paced and ever-changing environment.
Applies time management skills critical to success.
Relationship Building and Influence Builds strong relationships with customers, through frequent phone contact and strong product knowledge and advice Uses customer-oriented telephone etiquette to gather information.
Greets callers, establishes rapport, and projects a professional tone.
Strategic Vision : Understands company's vision and mission linked to direct application of methods and plans to accomplish sales strategy.
Implements strategy and may lead team members to accomplish objective
Computer skills : Entire MS Suite, Customer Relationship Management Software, order management systems
This job description in no way states or implies that these are the only duties to be performed by the employee in this position.
It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.
Primary Job Location :
Hays KS Branch
Job Title :
Customer Care Specialist I
Company : Agiliti
Agiliti
Location City : Hays
Hays
Location State : Kansas
Kansas
Last updated : 2024-06-17
Full Time
Skilled Nursing Services & Residential Care
$47k-61k (estimate)
04/22/2023
09/13/2024
agilitihealth.com
ITHACA, NY
3,000 - 7,500
1939
Public
$500M - $1B
Skilled Nursing Services & Residential Care
Agiliti is a medical equipment management company that offers clinical engineering, onsite management and equipment rental services.
The job skills required for Customer care specialist include Call Center, Communication Skills, Products and Services, Customer Care, Verbal Communication, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care specialist positions, which can be used as a reference in future career path planning. As a Customer care specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care specialist. You can explore the career advancement for a Customer care specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
02/25/2022: Tuscaloosa, AL
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
02/28/2022: Raleigh, NC
They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.