Job Details
Job Location
Madison - Madison, WI
Position Type
Full Time
Travel Percentage
Non-Driving
Job Shift
AM
Job Category
Customer Service
Description
Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.
Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers!
Hours7:15-4PMLocationMadison/Fitchburg campus
WHO YOU'LL WORK WITH (AND WHAT THEY HAVE TO SAY)
The Patient & Guest Services Representative works as part of a collaborative team to provide reception services to patients, families, guests, staff, and other internal/external customers of Agrace.
"There's a lot of support and leaders who listen to front line workers." - Agrace Employee
HOW YOU'LL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUNCTIONS)
Performs reception duties:

• Answers multi-line phone system and processes calls according to protocol
• Greets internal and external customers in a timely and friendly manner, notifying appropriate party of arrival and escorting parties as needed to various locations in the building
• Coordinates with other staff and volunteers to ensure consistent phone and desk coverage

Processes incoming and outgoing correspondence:

• Distributes incoming mail according to protocol
• Prepares outgoing mail, including postage and ensuring delivery as needed
• Maintains postage equipment and ensures enough postage funds, ink, etc. are available

Coordinates daily bank deposits:

• Prepares daily bank deposit of monies received according to protocol
• Copies, collates, and distributes documentation of monies to appropriate parties
• Delivers cash bank bag to the designated location per established schedule

Carries out administrative support and participates in special projects:

• Carries out daily tasks for designated departments according to supervisor instruction
• Assists staff/departments with periodic requests for administrative or project support
• Assist with coordination of room reservations and technology setup in the Janesville facility

Miscellaneous:

• Participate in internal work groups, meetings, and committees relative to position responsibilities.
• Reports concerns and recommendations to supervisor regarding assigned projects and identifies opportunities for improvement in systems and processes
• Communicates positively and proactively with staff and volunteers to ensure a high level of customer services is met
• Completes mandatory educational requirements

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• High school diploma or GED or equivalent combination of education and work experience
• At least one year customer service experience in a health care setting preferred.
• Intermediate skill level with Microsoft Office Suite and ability to manage multiple programs and screens at once
• Ability to work effectively and cooperatively with others and communicate effectively verbally and in writing
• Experience learning and effectively using industry-specific software and multi-line phone systems
• Ability to be flexible in time and task to meet organizational needs
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property.
• Ability to work at various Agrace locations.
• Ability to use proper body mechanics and standard precautions

At Agrace we are strengthened by the diverse experiences, cultures and traditions of our staff, patients, and clients.
Together, we pursue a vision of equity-in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.
We foster a culture of belonging and inclusion that celebrates people's uniqueness and leads to meaningful, empathetic connections.
Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.