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Title : ServiceNow CSDM and CMDB Specialist
Location : Alpharetta, GA
Duration : 12 month Contract
Job description:
Agreeya is a global integrator seeking a skilled ServiceNow professional to join our team as a CSDM and CMDB Specialist. The successful candidate will be responsible for the design, implementation, and ongoing management of the ServiceNow CSDM framework and CMDB to ensure accurate and reliable data for IT service management processes.
Overview:
ServiceNow CSDM (Common Service Data Model) and CMDB (Configuration Management Database) specialist typically includes a blend of technical expertise, project management skills, and a deep understanding of IT service management principles.
Key Responsibilities:
1. Design and implement the ServiceNow CSDM framework to align with organizational goals and objectives.
2. Configure and customize the CMDB to accurately represent the configuration items (CIs) and their relationships within the IT environment.
3. Develop and maintain data governance processes to ensure the integrity and quality of CSDM and CMDB data.
4. Collaborate with stakeholders across IT and the business to understand data requirements and map them to the CSDM and CMDB.
5. Define and implement CI classes, attributes, and relationships in accordance with best practices and industry standards.
6. Conduct regular audits and assessments of the CSDM and CMDB to identify and remediate data discrepancies and inconsistencies.
7. Provide guidance and training to IT staff on CSDM and CMDB concepts, processes, and best practices.
8. Work closely with ServiceNow administrators and developers to integrate the CSDM and CMDB with other ServiceNow modules and applications.
9. Stay current with ServiceNow platform updates and new features and recommend enhancements to optimize the CSDM and CMDB.
10. Participate in cross-functional projects and initiatives to improve IT service delivery and support organizational objectives.
Mandatory Skill sets:-
* Bachelor's degree in Computer Science, Information Technology, or related field.
* ServiceNow Certified System Administrator (CSA) certification required; additional certifications such as Certified Implementation Specialist (CIS) in Service Mapping or Asset Management preferred.
* 8 years of experience designing, implementing, and managing ServiceNow CSDM and CMDB solutions.
* Integrate the CSDM and CMDB with third-party tools and systems such as network monitoring tools, asset management systems, and cloud platforms to ensure a comprehensive and unified view of the IT landscape.
* Proficiency in ServiceNow platform configuration, including workflows, business rules, and UI policies.
* Strong understanding of IT service management (ITSM) processes and best practices, ITIL certification
* Excellent analytical and problem-solving skills with a keen attention to detail.
* Effective communication and interpersonal skills with the ability to collaborate with stakeholders at all levels of the organization.
* Experience with data modelling, schema design, and relational databases is desirable.
* Project management experience and familiarity with agile methodologies are advantageous.
About Us:
AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,850 staff across offices. AgreeYa works with 500 organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at Agreeya for more information.
Full Time
$91k-119k (estimate)
06/24/2024
07/10/2024
agreeya.com
FOLSOM, CA
100 - 200
1999
NEERJA KHOSLA
$10M - $50M
Business Services
AgreeYa Solutions is a global systems integrator delivering technology-enabled business solutions to small, medium and global Fortune 1,000 organizations. It leverages leading-edge technology, consulting and outsourcing services to boost customer efficiency, productivity and deliver a competitive advantage. Through its consultative approach and utilization of a global delivery model, AgreeYa provides software, services and solutions that are cost-effective, achieve results and transform businesses. Founded in 1999 and headquartered in Folsom, Calif., with a global footprint, AgreeYa is an SEI ...CMMI- and ISO 9001:2015-certified Microsoft Gold Partner, with multiple certifications, and operations with a team of over 1,800 employees across the world. Its extensive software portfolio includes AgreeYa Chatbot, BeatBlip, QuickApps, Site Administrator, Recovery Manager and Cogent. AgreeYa is a staffing industry leader, providing full-service staffing solutions to meet client workforce needs while driving business value. It also recently introduced a new intelligent automation and digital transformation suite to its existing technology stack to help organizations combat future crises and venture into the digital-first world with confidence. For more information, visit www.agreeya.com.
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