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Technical Support Specialist
AGTEK Development Company, a part of Hexagon
Based in Livermore, California with offices in Atlanta, AGTEK is widely and favorably recognized as the leading supplier of earthwork takeoff and 3D modeling solutions for heavy construction contractors. Founded in 1981, AGTEK pioneered computer optimization software for agricultural land leveling, construction earthwork and GPS grading.
Our parent company Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.
Technical Support Specialist responsibilities include but are not limited to:
Technical Support
Quality Control
Other Tasks
Skills and Qualifications
Compensation
Competitive salary, benefits and expense reimbursement. Comprehensive training. Excellent support. Collegial environment. Long term career opportunity with a leader in an important niche market.
Agtek Development Company is an Equal Employment Opportunity and Affirmative Action employer. We are committed to considering all qualified applicants for employment without regard to race, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
At Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.
For more information feel free to visit www.agtek.com and www.hexagon.com.
Full Time
$80k-100k (estimate)
09/01/2024
09/28/2024
agtek.com
Livermore, CA
50 - 100
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Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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The minimum education requirement for a technical support specialist role can vary from position to position.
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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Trains customers on how to use hardware and software.
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