Aguajito Veterinary Hospital is looking for a Client Care Representative to join our team! Aguajito Veterinary Hospital is a full-service veterinary medical facility, located in Monterey, CA. We provide best-in-class veterinary care for small animals and exotic family members—and we’ve been doing it since 1979. We offer wellness, preventative, and urgent care services including surgical and dental procedures. We are committed to promoting responsible pet ownership, preventative health care, and health-related educational opportunities for our clients.

Position Overview: As a Client Care Representative, you will play an important role in the day-to-day operations with Aguajito Animal Hospital. By adding value to an efficient organization dedicated to quality care and extraordinary service, you will perform a variety of clerical and customer service tasks in providing support to the hospital. We are looking for a friendly, team-oriented person, with excellent customer service skills! 

Duties and Responsibilities:

• Greet clients in a friendly, professional, and efficient manner
• Answer multi-line phone system and direct calls accordingly
• Schedule and confirm appointments
• Check patients in the hospital according to the schedule and prepare patient files
• Record and obtain medical records
• Keep lobby and reception areas organized and neat
• Obtain deposits and other payments from clients
• Process credit applications
• Utilize email systems

Qualifications and Skills: 

• At least 1 year of Veterinary Receptionist experience 
• High School Diploma/GED
• Knowledge of veterinary procedures, terminology, and products
• Excellent communication skills with the ability to empathize and connect with clients
• Strong organizational skills and attention to detail for maintaining accurate records
• Proficiency in using computer systems and software for appointment scheduling and record-keeping
• Able to perform moderately physically demanding work, that requires lifting (up to 50 pounds), cleaning, and constant motion
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors

Available Schedule: Part-time position, must be open to working weekends

• We are open 7 days a week, 8am - 5pm

Benefits We Offer: 

• Competitive compensation commensurate with experience ($22.00 - $27.00 per hour)
• Health, dental, and vision insurance
• 401k company match
• Paid time off
• Continuing education opportunities
• Professional development support
• Mental health assistance
• Employee discounts on veterinary services
• Scrub allowance
• Employee Referral Program
• Thriving and supportive work environment! 

Apply today! We look forward to hearing from you! 

Aguajito Animal Hospital is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, religion, gender, marital status, gender identity, sexual orientation, veteran status, disability, age, or other legally protected status.