Roles and Responsibilities

• ACCOUNT MANAGEMENT – 40%
• CLIENT/RELATIONSHIP MANAGEMENT – 25%
• PORTFOLIO MANAGEMENT – 20%
• DEVELOPING SOLUTIONS – 15%
• Grow and maintain AHEAD’s services engagement within assigned clients
• Build and leverage relationships with all internal and external stakeholders that ensure client satisfaction and translate to sales
• Serve as the client’s trusted advisor and main point of contact for client stakeholders
• Develop account strategies that align with client priorities and emphasize services that can improve business outcomes and meet revenue targets
• Understand client organization initiatives and strategy and identify opportunities to “stitch” AHEAD’s capabilities to address challenges and initiatives
• Partner and orchestrate pursuit teams to identify, qualify, and close/book deals that deliver strategic value to clients
• Manage internal business development activities through available sales tools, processes, and AHEAD’s broad set of solution expertise
• Collaborate with other technology consulting leaders, account management, and business development
• Partner and/or provide oversight of services engagements sold to clients
• Monitor and maintain client satisfaction, resolving client concerns efficiently
• Stay current with industry and domain best practices
• Collaborate internally to grow and develop offerings to meet trending client needs and demands
• On a regular basis, engage with assigned clients to explore incremental business benefits from further engagement with AHEAD

Required Skills

• Ability to consult with the client to review IT usage, services, technology, and department-specific projects to identify, forecast, and develop IT needs.
• Ability to scope consulting and technical professional services, and to prepare and present proposals for consulting and professional services engagements.
• Ability to gain an in-depth understanding of the client’s business needs and challenges, and the ability to offer proactive solutions
• Demonstrated problem solving and time-sensitive decision-making
• Natural entrepreneurial and commercial sense
• Team player and collaboration, working with a diverse range of practices, solution and account teams, and teams within assigned clients to drive business outcomes and value for clients and AHEAD

Experience Requirements

• 10 years’ experience in Information Technology including project management and business analysis
• 5 years’ experience directly managing or leading teams with technical resources.
• Experience with structuring, negotiating, and closing big, complex deals
• Experience building strategic working relationships with client leadership and peers internally
• Technology Consulting at a top-tier firm, or at a boutique IT firm with a proven record of successfully managing and growing (selling) a significant book of services business.
• Strong background in sales and account management tied to a book of business (revenue) of $5-10MM
• Experience delivering complex technology solutions including effective program/project management

Preferred

• The ideal candidate will have direct operational experience managing IT Infrastructure organizations with responsibility for managing budgets as well as project execution.
• Ideal candidate will have consulting experience with consulting at a large consulting firm, and a track record for selling professional services engagements and Managed Services to government clients.
• Experience engaging at the senior executive level on major services initiatives, and the ability to lead the execution teams for those initiatives.
• Knowledge and experience in leading IT projects in a variety of different technology spheres including Data Center Operations, Cloud Computing, End User Compute / VDI, Application Development / DevOps, Data Analytics, SecOps/InfoSec, ESM, monitoring, Enterprise Service Desk, Networking / SDWAN, virtualization, containerization

Education/Certifications

• Bachelor’s Degree (required)
• Bachelor’s degree in Computer Science; Master’s in Business Administrator (preferred)