SUMMARY OF RESPONSIBILITIES

The Food & Beverage Host courteously greets and escorts guests to tables, assists in seating, keeps the outlet clean, and prepares the outlet for service. The Host follows pre-determined service standards to ensure a positive guest dining experience at a level consistent with an upscale dining environment.

ESSENTIAL FUNCTIONS

• Provide exceptional guest service at all times.
• Greet the guest with a smile in an upbeat and positive manner (use their name if known).
• Multi-tasking in dealing with ringing phones (must answer within 3 rings) while providing excellent guest service to restaurant guests.
• Escort guests to tables and assist guests with chairs, add or remove set-ups to reflect the number of guests dining. Make sure to assist guests with children and/or disabilities to ensure the guest is comfortable.
• Provide guests with menus and information about the service team such as who their server will be.
• Communicate with the server if seating a table that is outside of their assigned station to ensure continuous exceptional guest service.
• Inspect tables, stations and floors ensuring that all set ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections.
• Inspect and maintain the condition and cleanliness of menus to ensure an appropriate amount of menus are available for use in the outlet.
• Extend courteous departures as guests leave by expressing gratitude for their business and invite them to return.
• Knowledgeable of menu items, including details of wines included on the wine list and any specials that we may be running.
• Resolves guest complaints ensuring guest satisfaction or, if unable to resolve, contact the Manager to handle issue(s).
• Remain familiar with hotel services and local activities in order to respond to guest inquiries.
• Maintain complete knowledge and comply with all Departmental policies, procedures and service standards.
• Assists Food Servers, if needed, in delivering alcoholic beverages to the guests or assist bussers in setting the table for the correct number of guests.
• Performs other duties as assigned.

REQUIRED EXPERIENCE

• Minimum six months previous experience performing same or similar job duties preferred.
• Minimum six months previous experience working in an upscale dining environment preferred.
• Experience providing high-touch guest service expected in an upscale room environment.
• Previous experience exercising sound judgment when dealing with difficult guest situations.
• Ability to effectively communicate in English, both in written and verbal forms.
• At least 18 years of age.

PHYSICAL REQUIREMENTS

• Frequently lift, carry, push, pull or otherwise move objects weighing up to 25 lbs.
• Walking or standing up to 100% of the time, including movement on slippery and/or narrow surfaces.
• Use tools or equipment requiring a high degree of dexterity 75% of the time.
• Vision, hearing, speaking and literacy (critical).

WORKING CONDITIONS

• Work varied shifts, including weekends and holidays.
• Comply with the brand and hygiene policies.

Ahern Hotel is a luxury boutique hotel and event venue in Las Vegas, Nevada. Acquired in 2019, it is located near the Las Vegas Strip.