28 Helpdesk Specialist Journeyman Jobs in Washington, DC

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Helpdesk Specialist Entry Level

AHU Technologies Inc

Washington, DC | Full Time

$63k-78k (estimate)

5 Days Ago

6+ years of Helpdesk Specialist

AHU Technologies Inc

Washington, DC | Full Time

$64k-79k (estimate)

5 Days Ago

Helpdesk Specialist Journeyman

AHU Technologies Inc

Washington, DC | Full Time

$57k-71k (estimate)

3 Days Ago

Helpdesk Specialist Journeyman

AHU Technologies Inc

Washington, DC | Full Time

$62k-78k (estimate)

3 Months Ago

DCPS Helpdesk Specialist Journeyman

Go Intellects

Washington, DC | Full Time

$58k-73k (estimate)

1 Month Ago

Helpdesk Specialist Journeyman -100% ONSITE

NextGen Solutions Corp

Washington, DC | Full Time

$66k-84k (estimate)

3 Months Ago

Helpdesk Specialist Journeyman -100% ONSITE

NextGen Solutions Corp

Washington, DC | Full Time

$66k-84k (estimate)

3 Months Ago

OCTO -DCPS Helpdesk Specialist Journeyman

Rizeup Technology Training LLC

Washington, DC | Full Time

$52k-64k (estimate)

11 Months Ago

OCTO -DCPS Helpdesk Specialist Journeyman (731803)

ADVANCED NETWORK CONSULTING

Washington, DC | Full Time

$67k-83k (estimate)

3 Months Ago

OCTO -DCPS Helpdesk Specialist Journeyman (722795)

Barrow Consulting

Washington, DC | Full Time

$63k-79k (estimate)

7 Months Ago

Helpdesk Specialist

AHU Technologies Inc

Washington, DC | Full Time

$61k-76k (estimate)

2 Weeks Ago

Helpdesk Specialist

Go Intellects

Washington, DC | Full Time

$58k-73k (estimate)

1 Month Ago

Helpdesk Specialist Entry Level

InterSources Inc

Washington, DC | Contractor

$113k-144k (estimate)

4 Days Ago

Helpdesk Specialist Entry Level

InterSources Inc

Washington, DC | Contractor

$113k-144k (estimate)

4 Days Ago

IT HelpDesk Specialist

U.S. Courts

Washington, DC | Full Time

$56k-72k (estimate)

1 Week Ago

Lead Helpdesk Specialist

Government Tactical Solutions

Washington, DC | Full Time

$67k-84k (estimate)

2 Weeks Ago

Intermediate Helpdesk Specialist

Custom Software Systems Inc.

Washington, DC | Contractor

$64k-79k (estimate)

3 Weeks Ago

IT Helpdesk Specialist

Bowhead

Washington, DC | Full Time

$57k-73k (estimate)

8 Months Ago

Helpdesk Specialist in Washington, DC location

Avani Tech Solutions Private Limited

Washington, DC | Full Time

$58k-72k (estimate)

2 Weeks Ago

IT Facilities Helpdesk Support Specialist

Strategic Insight

Washington, DC | Full Time

$58k-72k (estimate)

2 Months Ago

Operations Specialist, Journeyman

Echelon Services

Washington, DC | Full Time

$66k-85k (estimate)

2 Weeks Ago

Operation Specialist Journeyman

Echelon Services

Washington, DC | Full Time

$99k-143k (estimate)

10 Months Ago

Journeyman Network Support Specialist

Leader Communications

Washington, DC | Full Time

$87k-107k (estimate)

3 Months Ago

Journeyman Network Support Specialist

Leader Communications

Washington, DC | Full Time

$87k-107k (estimate)

3 Months Ago

Information Assurance And Security Specialist Journeyman

AHU Technologies Inc

Washington, DC | Full Time

$96k-120k (estimate)

2 Months Ago

Helpdesk Specialist Journeyman

AHU Technologies Inc Washington, DC

$62k-78k (estimate)

Full Time | Business Services 3 Months Ago

Save

AHU Technologies Inc is Hiring a Helpdesk Specialist Journeyman Near Washington, DC

TITLE: Helpdesk Specialist Journeyman

LOCATION: Washington DC

MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience.

REQUIRED EXPERIENCE: 10 years

INTERVIEWS: Webcam interview

Job Description:

A client is looking for someone with 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be comfortable with getting around DC

Complete Description:

· Responds to and diagnoses problems through discussion with users.

· Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.

· Supervises the operation of the help desk and serves as a focal point for customer concerns.

· Provides support to end users on a variety of issues.

· Identifies, researches, and resolves technical problems.

· Responds to telephone calls, emails, and personnel requests for technical support.

· Documents, tracks, and monitors the problem to ensure a timely resolution.

· Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.

· Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

· Simulates or recreates user problems to resolve operating difficulties.

· Recommends system modifications to reduce user problems. Make recommendations for improvements to security, scalability, manageability, and performance across a wide variety of network, storage, compute, and mid-tier technologies.

· Perform routine administration duties for the maintenance of students' records.

Skills:

· configuring system hardware/software in an enterprise environment. Required 6 Years

· Installing operating system Required (OS) patches and upgrades. Required 6 Years

· Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X). Required 3 Years

· Bachelor’s degree in IT or related field or equivalent experience. Required 10 Years

· Experience using an endpoint management tool to provide remote support. Required 3 Years

· Strong Customer Service Skills. Required 3 Years

· Experience providing administrative support in an IT environment. Required 6 Years

· Proficient time management skills Required and detail-oriented organizational skills. Required 6 Years

· Microsoft Certifications: MCP. Required

· Experience managing service requests for IT support in ServiceNow or a similar ITSM platform. Required 3 Years

· Expertise in troubleshooting hardware-related issues. Required 6 Years

· Expertise in troubleshooting complex software-related issues. Required 3 years

· Can demonstrate experience making nontechnical users comfortable with complex technology concepts. Required 3 Years

· Knowledge of Microsoft Office Suite (Office 2010 and Office 365). Required 2 Years

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$62k-78k (estimate)

POST DATE

03/22/2024

EXPIRATION DATE

08/11/2024

WEBSITE

ahutech.com

HEADQUARTERS

Newark, TX

SIZE

<25

INDUSTRY

Business Services

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The job skills required for Helpdesk Specialist Journeyman include Troubleshooting, Help Desk, Customer Service, IT Support, Technical Support, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Specialist Journeyman. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Specialist Journeyman. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Helpdesk Specialist Journeyman positions, which can be used as a reference in future career path planning. As a Helpdesk Specialist Journeyman, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Specialist Journeyman. You can explore the career advancement for a Helpdesk Specialist Journeyman below and select your interested title to get hiring information.