Benefits:

• Kaseya
• High-level Tech
• Active Directory
• DHCP.
• DNS

TITLE: IA & SS Master
LOCATION: Washington, DC/ Hybrid
MINIMUM EDUCATION: Bachelors degree in IT or related field or equivalent experience.
REQUIRED EXPERIENCE: 7 years
INTERVIEWS: Webcam Only
Job Description:
Complete Description:
Responsibilities:
Provide support of incoming requests via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Installing and configuring hardware and software components throughout various network infrastructure devices.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Establishing good relationships with all departments and colleagues.
Ensuring company safety and security standards are met.
Some network and server solution design and architecture.

Skills:
High-level Tech Support experience. Require 5 Years
Active Directory knowledge and experience. Required 5 Years
Kaseya experience. Required
Network firewall and switch administration and maintenance. Required
Valid Driver's License and ability to drive to customer locations when required. Required
CompTIA Net and/or CompTIA Secruity certifications. Highly desired
Microsoft Desktop operating systems certification. Highly desired