TITLE: Svc Desk Tech Level 3
LOCATION: Washington DC / Hybrid
MINIMUM EDUCATION: Bachelors degree in IT, related field, or equivalent experience.
REQUIRED EXPERIENCE: 5 years
INTERVIEWS: Webcam only
Job Description:
Complete Description:
The IT Asset Management (ITAM) Service Desk Technician is responsible for providing technical support and asset management services to customers who experience computer issues. This position serves as the first point of contact for troubleshooting hardware, as well as managing the organization's IT assets.
Responsibilities
Respond to ITAM service requests and incidents reported by customers via phone, email, or web portal. Ensure all information is accurately entered into the ticketing system and that assigned tickets are tracked and managed to resolution within defined service level agreements.
Do onsite customer desktop setup.
Work with Information Technology Asset Disposal to remove old equipment and ensure that all equipment has been disposed of according to EPA guidelines.
Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.
Manage and track the organization's IT assets, including maintenance, inventory, and lifecycle management.
Provide training and guidance to users on the proper use and care of IT assets.

Skills:
Experience providing desktop setup support. Required 5 Years
Experience setting up and deploying Windows-based laptops, printers and desktop assets. Required 5 Years
Experience with workflow management apps like ZenDesk, ServiceNow, Ivanti or BMC Helix. Required 5 Years

Flexible work from home options available.