Role : Voice/Data Comm Engineer
Client : DC Government
Location : Washington DC (Hybrid)
Job description :
Duties
-As part of the OCFO ITAM team, this position is responsible for providing support to internal and remote users by installing, configuring, and upgrading OCFO mobile assets.
-Serve as the first point of contact for customers seeking mobile asset related technical assistance over the phone or email
-Monitoring and maintaining of OCFO mobile assets and reporting issues to Telecom ISP/Cloud Hosting Vendor (OCTO)using Service Now Portal ticketing system.
-Managing Helpdesk Tickets of mobile asset related issues using Zendesk.
-Perform technology refreshes, mobile devices iOS update in accordance with OCTO Intune policy
-Ability to document work activities into meaningful incidents or tasks in the Zendesk system.
-Performs all duties in accordance with OCFO policies and procedures
-Maintain inventories of all OCFO mobile assets using the FCMS inventory and Verizon Portal to secure assets
-Participate in the development of the documentation of mobile asset infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.
-Participate in meetings as required and directed to insure clear communication within IT Operations.
-Install and move assets as required according to OCFO IT Operation processes.
-Demonstrated experience delivering Intune Device Enrollment development and support
-Understanding of Enterprise Mobility Security and Windows Server design, configuration and administration
-System (hardware) and application(software) installation and configuration
-System security and monitoring using installed tools as well as external tools
-Ability to work in a collaborative environment
-Innovative thinking and problem solving
-Ability to work different shifts
-Self-driven and motivated
-Excellent hand and eye ability working with micro parts and services
-Good organizational and follow through skills
Responsibilities
-Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks.
-Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.
-Develops, operates, and maintains voice, wireless, video, and data communications systems.
-Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function. Qualifications
-1-5 years of experience developing, operating and Required maintaining voice, wireless video, and data comm systems
-1-5 years of experience providing direction for communications activities related to large comm. networks
-Troubleshoot daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data \ voice ports
-Proven experience with telecom system PBX\ACD\UIP
-Proven experience in asset management in the areas of hardware and software
-Good technical understanding of network, telecommunications, and mobile devices
-Proven experience with Call Center Environment

Flexible work from home options available.