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Government Tactical Solutions
Washington, DC | Contractor | Full Time
$58k-72k (estimate)
3 Weeks Ago
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Service Desk Technician I
$54k-67k (estimate)
Full Time
3 Days Ago
World Learning is Hiring a Service Desk Technician I Near Washington, DC
IT Service Desk Technician
Salary : $24.38/hourly
Anticipated Start Date : July 2024
Apply By: NA
Term of Employment : Full-time, Non-Exempt
Base of Designation : Hybrid in Washington, DC; Onsite 3-4 days per week
The Service Desk Technician is the first point of contact for a range of help desk support, network support, software installations, desktop setups, printer and hardware/software inventory.
Occasional evening and weekend work will be required.
Responsibilities
Salary : $24.38/hourly
Anticipated Start Date : July 2024
Apply By: NA
Term of Employment : Full-time, Non-Exempt
Base of Designation : Hybrid in Washington, DC; Onsite 3-4 days per week
The Service Desk Technician is the first point of contact for a range of help desk support, network support, software installations, desktop setups, printer and hardware/software inventory.
Occasional evening and weekend work will be required.
Responsibilities
- Works within the IT Service team in addressing, tracking, prioritizing and meeting user requests for support.
- Provides end-user support in all standard PC/MacOS application software and in all aspects of working within the network environment.
- Fields requests for support via telephone, email, ticketing system, in person and remotely.
- Escalates any support requests he/she is unable to resolve to the appropriate team member.
- Works with other IT members to ensure a team approach toward meeting the organization's technical support needs.
- Responsible for fleet of MFP machines for the campus - including placing service calls and maintaining supplies for each device.
- Helps maintain an inventory of all IT related equipment, software, tools and documentation.
- Supports all mobile devices consistent with World Learning policies.
- Conducts preventive maintenance and proactive support to reduce the trouble call load.
- Plays a critical role in planning and implementing the yearly project of upgrading computers.
- As a member of the Service Desk team, runs an in-house repair facility by maintaining an inventory of replacement parts, and hardware repair tools.
- Identifies training needs through trouble call experience with end users and shares with Service Desk Team
- As an IT representative, ensures that standards, purchasing policies, data security, copyright and other corporate policies relative to information technology are understood and followed.
- Assists the IT Infrastructure team in any additional ways required or any work as assigned by Network/System Administrators, Supervisor.
- Provides A/V support and setup to include projection, audio mixing and distribution, video and audio recordings, teleconferencing, etc.
- Adheres to cyber and information security best practices
- Routinely assesses security measures and mitigates security concerns
- Contributes to project deliverables and supports project managers as needed
- Associates degree or equivalent related work experience.
- Work experience in a professional environment.
- Track record demonstrating strong customer service skills and patience to work with end users of varying technical ability.
- Possesses strong written and verbal communication skills.
- Expertise in all standard software applications including Windows, Office 365, Adobe.
- Exposure to Mac OS (installation of Office/Adobe software, OS updates)
- Experience creating and updating user accounts in Active Directory.
- Familiarity and experience with computer management, installation maintenance and integration with network services.
- Demonstrates ability to use software diagnostic tools for troubleshooting both network and local problems.
- Demonstrates initiative, creativity, attention to detail, and ability to multitask effectively.
- The ability to work calmly and enthusiastically in a trouble call response mode with a heavy workload and demanding user base.
- Help desk or dispatching experience preferred, but not necessary.
Job Summary
JOB TYPE
Full Time
SALARY
$54k-67k (estimate)
POST DATE
06/29/2024
EXPIRATION DATE
07/16/2024
WEBSITE
ultraviolettech.com
HEADQUARTERS
Fall River, MA
SIZE
<25
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The following is the career advancement route for Service Desk Technician I positions, which can be used as a reference in future career path planning. As a Service Desk Technician I, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician I. You can explore the career advancement for a Service Desk Technician I below and select your interested title to get hiring information.
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