At AIG, we are reimagining the way we help customers to manage risk. Join us as a Business Analyst to play your part in that transformation. Its an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Warranty

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the worlds leading insurance provider. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the AIG Warranty business. AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. Our specialized functions are delivering on AIG's promise to our customers, our clients, our shareholders, and each other. Thanks to our global network of highly-skilled professionals, we can mobilize experts from around the world to provide reliable, responsive claims service wherever and whenever our clients need it. This position is located in Jeffersonville, IN.

How you will create an impact

Work with business teams to lead, support and participate in business user acceptance testing.

Communicate with business owners/users regarding production releases and training.

Manage the entry of Jira tickets to document issues during testing or functional gaps post launch

Coordinate sign-off from the business on user acceptance testing

Provide oversight for the business to enter new requirements identified during testing or post-launch

Point of contact for the business areas on questions on WISH functionality and usability

Perform side-by-sides with the call center (front-line agents, claims, service) to review WISH

functionality and potential gaps/enhancements to the workflow.

Provide oversight to ensure business requirements are delivered

Performs other duties as assigned or requested

What youll need to succeed

Minimum 2 years in a Business Analyst role or business support role, with experience analyzing and solving business problems from requirements gathering to successful solution implementation.

Analytical, decision making and problem-solving abilities

Ability to manage multiple deliverables

Strong communication skills

Experience supporting business operational processes such as front-line call agents, claims and service.

Demonstrated strategic thinking and ability to collaborate with diverse stakeholders

High sense of ownership and responsibility to all stakeholders to ensure work quality

Experience with Jira and/or Confluence a plus

Bachelors Degree with business or equivalent work experience.

Ready to take your career to the next level? We would love to hear from you

#LI-PA1 #LI-Hybrid

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

Were committed to creating a culture that truly respects and celebrates each others talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIGs greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .

Functional Area:

SM - Sales & Marketing

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

Service Net Warranty, LLC

At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.

But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) .