Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

We are looking for a seasoned insurance professional ready to take the next step in their career to join a diverse team of operations professionals supporting a web-based Insurance business unit. 

The Operations Manager is the liaison between the underwriters and IT; develops strong partnerships and nurtures a positive business relationship with underwriters to clearly understand their business processes. These activities include maintaining system documentation, supporting application design initiatives, and assisting in discovering the needs of the business unit and translating those requirements to functional specifications.  Candidate should constantly be looking for ways to improve processes and maximize the benefits to the business and have a proven record providing direction, motivating, and growing employees to drive high levels of performance.

What you need to know

• Manage end to end process for projects, large and small and have the prowess to keep pace with business and IT.
• Excellent radar to sense and predict events and circumstances and keep Stakeholders informed.
• Exercise strong leadership skills and experience to lead team consisting of experienced and new employees and manage projects successfully.
• Strong analytical skills, solution assessment and problem-solving skills when making decisions and managing IT projects.
• Collaborate and work with other teams and members on projects and initiatives, while successfully managing multiple projects.
• Propose innovative solutions to problems while considering timeliness, effectiveness, and practicality.
• Manage and perform User Acceptance Testing, create test cases, document test case results/defects with detail.
• Supervise a team managing a help desk and a web-based insurance portal.

What we’re looking for

• Understanding of the insurance process, life cycle and lexicon particularly within a structured application development environment.
• High level/advanced proficiency of Microsoft Office products including Excel and Power Point.
• Excellent communication skills including verbal, written, and negotiation skills
• Superior Time Management and multi-tasking capabilities
• Comfortable with a dynamic environment that has continuously changing priorities
• Ability to work independently and with minimal supervision to get projects to completion

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

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