Title : Customer Service Representative (Fully remote position)

I. Summary

We are looking for a Customer Service Representative who will focus on clientele development, converting customers to enthusiastic advocates for our brand by delivering consistent and passionate product and service performance that exceeds customer value expectations.

II. Essential Duties and Responsibilities

1. Communicate with the customers via emails and over the phone.

2. Respond to the problems of the customer promptly; Listen to the customer queries patiently and work with them to resolve any questions or problems.

3. Document customer accounts and assist in scheduling their appointments in a timely fashion.

4. Maintain records of interactions with the customers.

5. Coordinate with the internal departments to find solutions and resolve matters

6. Maintain a follow up on the customer and ensure they are satisfied.

7. Regular and consistent attendance and availability

8. Special Projects

9. Other - Perform additional duties as required by the Company. Make continuous recommendations to improve quality and efficiency.

III. Supervisory Responsibilities

None.

IV. Required Skills

The ideal candidate should display the following skills :

1. Job Knowledge and Skill : Excellent time management skills with the ability to multi-task and prioritize day-to-day responsibilities;

Detail oriented, highly focused and very organized; Ability to maintain a high level of energy and enthusiasm; Excellent teamwork skills with the ability to establish and maintain positive and effective working relationships

2. Experience : Minimum 1 year previous of Customer Service, inbound call center, retail work or other customer facing experience.

Experience working independently or with limited supervision

3. Communication Skills : Ability to excel in a team environment required. Must be able to successfully interface with customers, co-workers, and various other departments.

Excellent verbal, written and interpersonal communication skills.

4. Analytical Skills : Strong analytical skills required with strong attention to detail and accuracy. Ability to source, disseminate and properly apply secondary research

5. Computer Skills :

Working knowledge of power point, word processor, spreadsheet, other PC applications, ability to adapt to new technology as it becomes available.

V. Qualifications

Education

• High school or GED equivalent required
• Some college level courses and / or technical courses ( ASE or ICAR) preferred

VI. Physical Requirements

Work Conditions

Office Environment (fully remote)

Shift : Noon-8 : 30 PM EST (Monday -Friday)

Pre-Employment Screening

• Criminal background screening
• All candidates considered for employment must satisfactorily pass all elements of the pre- employment screening before a formal offer can be made.

VII. Classification

This position is Full-time and eligible for overtime. Full Time employees are eligible to participate in AIM’s benefit plans, including medical, dental and 401k(upon completion of the first 60 days of employment, 90 days for 401k, and beginning on the first of the next month).

All offers would be made conditional upon passing a background check. AiM provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, age, physical or mental disability, medical condition, religion, or veteran status.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.

A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on AiM.

Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

To comply with Federal law, Alliance Inspection Management LLC, participates in E-Verify.

Last updated : 2024-06-25